Sally Helgesen

This rising quantity of quantification has surely improved our understanding of what superior leaders can achieve, and has given organizations valuable information to use when hiring and developing talent. But has it improved the quality of leadership in the real world? High turnover rates and a paucity of effective leaders suggest either that there’s no correlation between studying leadership and leading or that the scientific approach could benefit from a bit more art. After all, no one depicted leaders with greater penetration than Shakespeare, who never conducted a 360-degree assessment.

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