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Older AT Kearney articles are no longer available. If you click through you will be taken to the Internet Archive site to find an archived copy.
Older AT Kearney articles are no longer available. If you click through you will be taken to the Internet Archive site to find an archived copy.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
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