Some Principles of Knowledge Management

We do not know one millionth of one percent about anything,” said Thomas Alva Edison who probably wouldn’t have appreciated Professor Davenport’s observation that the most valuable asset companies have is the knowledge of their employees. More than ever, companies are realizing that their real advantage lies in what they know. But how do you manage knowledge?

Enunciating 10 principles of knowledge management, Professor Davenport establishes a framework which senior company executives can use to govern their approach to knowledge. He also uses the Hewlett-Packard Company, in an accompanying case study, to illustrate how rapidly the knowledge management concept can spread throughout a company even without a top-down mandate.

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