244 Posts found for Source: ChangeThis

Is your goal to get the most out of people or the best out of people?
You typically can’t get both.

Content: Quotation | Author: Michael T. Kanazawa | Source: ChangeThis | Subject: Human Resources

People of genius are admired. People of wealth are envied. People of power are feared. But only people of character are trusted.

Content: Quotation | Author: Arthur Friedman | Source: ChangeThis | Subject: Character

I’ve observed that the best leaders are those who have mastered three key paradoxes: realistic optimism, constructive impatience and confident humility.

Content: Quotation | Author: Robert Rosen | Source: ChangeThis | Subjects: Leadership, Organizational Behavior, Personality / Behavior

When it comes to managing our anxiety, it’s time to evolve. Anxiety is as much a fact of life today as it was for our ancestors. How we use it makes all the difference. If we let it overwhelm us, it will turn to panic. If we deny or run from it, we will become complacent. But if we use … [ Read more ]

Content: Article | Author: Robert Rosen | Source: ChangeThis | Subject: Personal Development

When the first person said, “A picture is worth a thousand words,” he or she permanently warped our understanding of pictures. The point of a good picture isn’t to eliminate words, it’s to replace as many as possible so that the words we do use are the important ones. (Rather than spending time verbally describing coordinates, positions, percentages, qualities and quantities, if we simply show … [ Read more ]

Content: Quotation | Author: Dan Roam | Source: ChangeThis | Subject: Communication

Reason can answer questions, but imagination has to ask them.

Content: Quotation | Author: Ralph Gerard | Source: ChangeThis | Subjects: Innovation, Problems / Solutions

What is it about going through life, making decisions flying by the seat of our pants, without a plan to get to a clear destination that has us all so captivated? To have the confidence to strike out on your own—research and professional opinion be damned—and take a stand, make a choice, set off in a new direction… just like that? As it turns out, … [ Read more ]

Content: Article | Authors: Kevin J. Clancy, Peter C. Krieg | Source: ChangeThis | Subjects: Management, Organizational Behavior

The studies we’ve conducted are 100% conclusive: customers who’ve had an issue that was resolved effectively became more loyal than those who experienced trouble-free service! Why? Because until a problem occurs, the customer doesn’t get to see us strut our service.

Content: Quotation | Authors: Leonardo Inghilleri, Micah Solomon | Source: ChangeThis | Subject: Customer Related

In all great storylines, the author creates a problem, and then solves a problem.

Content: Quotation | Authors: Alan Parr, Karen Ansbaugh | Source: ChangeThis | Subjects: Communication, Storytelling

People need something familiar to relate to in order to gain a sense of comfort with the new, the strange. Creative ideas take the facts, feelings and everyday fictions we all share and find new ways to connect them. By making the new and strange seem familiar, you not only establish an opening for your audience to interpret your idea, you create a backdrop against … [ Read more ]

Content: Quotation | Authors: Alan Parr, Karen Ansbaugh | Source: ChangeThis | Subjects: Change Management, Communication, Storytelling

In describing something new, something beyond most people’s vision, you need to create a mental map for them to follow you and your idea to its successful conclusion. The art of making a mental map is to hook your audience with what they know and then explain what they don’t know. Start with a construct that everyone is familiar with and add to it.

So … [ Read more ]

Content: Quotation | Authors: Alan Parr, Karen Ansbaugh | Source: ChangeThis | Subjects: Change Management, Communication, Storytelling

Pankaj Ghemawat does not believe the world is simply flat, instead asserting that “the complex world of semiglobalization offers a far richer palette of business opportunities than a simple “borderless” world of uniformity and ubiquity.” In this manifesto, he offers an antidote by addressing what still matters: distance and difference.

Content: Article | Author: Pankaj Ghemawat | Source: ChangeThis | Subject: International

This ChangeThis manifesto brings our attention to the ‘Seven Sins of Solutions’, the traditional ways of thinking that prevent us from divining the most accurate-and elegant-of solutions to any problem solving situation.

Content: Article | Author: Matthew E. May | Source: ChangeThis | Subjects: Innovation, Personal Development

In this manifesto, Matthew Kelly warns of the high price of turnover. Sure, we all know that losing employees costs money, but lost opportunity is often an incalculable cost. Many pundits and business owners blame employees, thinking they are uncommitted. But, Kelly argues, people leave their jobs because there is a disconnect between the work that they are doing and the dreams for their future. … [ Read more ]

Content: Article | Author: Matthew Kelly | Source: ChangeThis | Subjects: Human Resources, Management

Most companies fail to add value to their business units. Typically, they end up choosing between improving performance vertically, by giving their business units greater autonomy, or doing so horizontally, by increasing centralization. To achieve greater performance, managers should focus on strengthening their company’s diagonal value.

Content: Article | Authors: Dominic Dodd, Ken Favaro | Source: ChangeThis | Subject: Management

Today we live in a business culture that abuses the art and science of public speaking. We power up our PCs and present dull presentations to audiences who want to be inspired but never get fulfilled. Schwertly believes an effective presentation can change the world.

Content: Article | Author: Scott Schwertly | Source: ChangeThis | Subject: Personal Development

Everybody knows that you need more prevention than treatment, but few reward acts of prevention. We glorify those who left their names in history books at the expense of those contributors about whom our books are silent. We humans are not just a superficial race (this may be curable to some extent); we are a very unfair one.

Content: Quotation | Source: ChangeThis | Subjects: Organizational Behavior, Problems / Solutions

You need a story to displace a story. Metaphors and stories are far more potent (alas) than ideas; they are also easier to remember and more fun to read. Ideas come and go, stories stay.

Content: Quotation | Source: ChangeThis | Subjects: Communication, Storytelling

If you really want to understand what’s going on inside the minds of your customers, do the following: set up an easy response form on-line with two open-ended questions people can respond to in less than 90 seconds. Ask your customers what your company does that adds value to them, and what gets in the way of adding value to them. Ask if they have … [ Read more ]

Content: Quotation | Source: ChangeThis | Subject: Customer Related

Executive coach, Dan Coughlin, asserts that great businesses are defined by their ability to accelerate, which he defines as the ability to increase the rate of achieving desired outcomes in a sustainable manner. These 15 applicable truths will enable you to take your company or career from 0 to 60 while optimizing your passion for your work.

Content: Article | Author: Dan Coughlin | Source: ChangeThis | Subject: Management