Peter Schwartz
Founder of the Global Business Network and Long Boom proponent, Peter Schwartz, debates eminent pollster Daniel Yankelovich
Content: Thought Leader | Authors: Daniel Yankelovich, Peter Schwartz | Source: Context Magazine | Subject: Management
Honey, I Shrunk the Profits
Actually, technology did, by speeding up the maturation of industries-but you can fight back.
Content: Article | Author: John Sviokla | Source: Context Magazine | Subjects: General, IT / Technology / E-Business
Share and Share Alike
Manufacturers are forcing suppliers to move online to exchange information more easily and make supply chains more efficient.
Content: Article | Author: Bob Diddlebock | Source: Context Magazine | Subjects: IT / Technology / E-Business, Operations
Unlearning Bad Habits
Finding solutions to some of the most common managerial problems can prove surprisingly tough. Awareness is a great place to start the process.
Content: Article | Author: Graham Alexander | Source: Context Magazine | Subject: Management
Peter’s Principles
Peter Drucker, in this interview with Context, says to forget the dictum, “know your customer.” The key, he says, is to understand those who aren’t your customers.
Editor’s Note: A year after this interview, Context visited Peter Drucker for a follow-up interview. Read that at:
Content: Article | Author: Peter F. Drucker | Source: Context Magazine | Subjects: Management, People
David Pottruck
We like to say at Schwab that the difference between sales and service is relevance. If a client perceives us as presenting a solution to a problem he doesn’t have, that is selling. That feels really bad, and it’s a huge waste of time. On the other hand, if the client sees us as presenting a solution to a problem he does have, that’s service. … [ Read more ]
Content: Quotation | Source: Context Magazine | Subjects: Customer Related, Marketing / Sales
Nicholas Negroponte
author of the 1995 book, Being Digital, and founder of the Media Lab at MIT
Content: Thought Leader | Source: Context Magazine | Subject: Management
Howard Schultz
founder and chairman of Starbucks Corp.
Content: Thought Leader | Source: Context Magazine | Subject: Management | Industry: Food Products/Service
Getting All the Credit
Capital One has built a credit-card empire by testing and testing and testing, then testing some more.
Content: Article | Author: Joanne Kelley | Source: Context Magazine | Subjects: Best Practices, Case Related
Michael Hammer
The man of re-engineering fame
Content: Thought Leader | Source: Context Magazine | Subject: Management
Thinking Globally, Acting Globally
With so many businesses expanding globally, Context turned to two seasoned hands to learn more about where the strategic mistakes will most likely appear, about which countries present the best opportunities, and, of course, what role information technology plays in making markets more international. Marvin Zonis, a professor at the University of Chicago known for his work on global risk, and Bob Van Gieson, the … [ Read more ]
Content: Article | Authors: Bob Van Gieson, Marvin Zonis | Source: Context Magazine | Subjects: International, IT / Technology / E-Business
Customer Satisfaction Is No Longer Enough
With so many surveys finding customers happy, why are they so disloyal? There’s a better way of measuring what customers think.
Content: Article | Authors: B. Joseph Pine II, James H. Gilmore | Source: Context Magazine | Subject: Customer Related
Radio Frequency IDentification (RFID) Market
U.S. Greeting Cards Market
Measure for Measure
Information-technology investments can be assessed in a new way that lines them up with a company’s overall strategy.
Content: Article | Authors: Mike Connolly, Peter Weill | Source: Context Magazine | Subject: IT / Technology / E-Business
Platforms for Growth
GM and Deere show how adding communication technology to existing products can allow for innovative services.
Content: Article | Author: Chunka Mui | Source: Context Magazine | Subject: Trends / Analysis
David Pottruck
co-CEO of Charles Schwab & Co.
Content: Thought Leader | Source: Context Magazine | Subject: Management | Industry: Investing
Scott McNealy
CEO of Sun Microsystems Inc.
Content: Thought Leader | Source: Context Magazine | Subject: Management
Bill Gates
Content: Thought Leader | Source: Context Magazine | Subject: Management | Industry: Software
Hitting a Nerve
How to figure out what’s really going on in customers’ heads-and generate a burst in demand.
Content: Article | Author: Steve Hindman | Source: Context Magazine | Subject: Marketing / Sales