Michael Porter

Performing similar activities better than rivals may be essential to superior performance, but tends to drive companies to competitive convergence rather than uniqueness.

Peter Boatwright, Jonathan Cagan, Craig M. Vogel

Innovation isn’t about a leap in technology; it is about a leap in consumer value. Marketplace success isn’t about what is going on inside your company’s R&D lab; it’s about what is going on in the daily lives of your customers.

Jim Collins

Great companies first build a culture of discipline…and create a business model that fits squarely in the intersection of three circles: what they can be best in the world at, a deep understanding of their economic engine, and the core values they hold with deep passion.

Maneesh Mehta

When companies and creators talk about design today, their focus tends to be on new product development. Such a focus, however, generally leads to increasing complexity, higher operating costs and higher risk of failure, creating a vicious spiral that drives customers away and destroys shareholder value.

Process and service innovations do just the opposite, by creating a virtuous circle — attracting and retaining customers by improving … [ Read more ]

Vijay Govindarajan, Chris Trimble

Strategy used to be about protecting existing competitive advantage, but not any more. Today it is about finding the next advantage.

Vijay Govindarajan, Chris Trimble

Strategic actions fit into three separate boxes: Box 1 is all about managing the present and improving the current business; Box 2 involves selectively abandoning the past; and Box 3 contains the keys to creating the future.

Competitive markets and The Rule of Three

The “Big Three” no longer have the automobile market to themselves, but almost every market, including the one for cars, is ruled by three dominant firms. That reality does not prevent other firms from being successful. However, all firms, regardless of their market share, must still understand The Rule of Three and how it will affect their strategy and attempt to operate efficiently.

James G. Clawson

Bureaucracies tend to promote people who know how to do a job; infocracies will promote people who have a thirst for learning and are willing to let go of yesterday’s “knowledge” in the fact of today’s data.

The Balanced Scorecard: To adopt or not to adopt?

The Balanced Scorecard (BSC) has quickly become recognized as an important management tool with the potential to improve organizational performance. The authors report on their research – among the first of its kind – which examines the critical factors that increase the likelihood that a firm will adopt the BSC. In examining the association between BSC adoption and the firm’s performance, the authors also point … [ Read more ]

Vijay Sathe

[change] efforts will not succeed unless top management teams and their leaders are prepared to ask themselves two of the most difficult questions of all: “To what extent are we part of the problem?” and, harder yet, “To what extent am I part of the problem?” Only when they address these difficult questions honestly and openly can leaders begin the vital task of changing their … [ Read more ]

Rosabeth Moss Kanter

Everything can look like a failure in the middle.

Charles Handy

Education for adults is basically experience understood in tranquility. In other words, you have the experience and then you can go away to a place of tranquility like a school or a course and reflect with the help of people who give you some concepts on what you’ve learnt or what you’ve experienced. Then you go off and do it hopefully better next time. And … [ Read more ]

Charles Handy

Business schools teach you the language of business, and that’s quite useful. It’s like if you want to go to work in France you have to learn French. It doesn’t mean you’re going to be very good in France, but it’s good to learn the language. I think that what business schools do is to teach you the language of business and some managerial skills, … [ Read more ]

Henry Mintzberg and Ludo Van Der Heyden

Organizations do four things – they find, they keep, they tranform and they distribute. Many concentrate on one thing or another, although virtually all organizations do all four. And they do them in all kinds of ways (sometimes in linear sequences, called chains, often around central cores, called hubs, and increasingly in interactive networks, called webs). Which one is used makes a big difference in … [ Read more ]

Playing Hardball: Why Strategy Still Matters

The need to focus on soft issues has forced managers to take their eye off the ball and lose sight of the fact that strategy matters more than ever. But these same managers must not only realize that strategy matters, they must develop and deploy tough strategies that will defeat the competition. Today, managers must play to win.

Daniel Goleman

In this interview, the author of Emotional Intelligence, one of the most influential books on organizational behaviour, discusses what he calls primal leadership, the emotional dimension of leadership. A leader’s primal task is an emotional one, to articulate a message that resonates with their followers’ emotional reality and so moves people in a positive direction.

Rosabeth Moss Kanter

Terms such as “empowerment”, “employee participation” and “change management” so dominate the vocabulary of organization behaviour today. Not surprisingly, the person who coined those terms and championed their importance, Rosabeth Moss Kanter of the Harvard Business School, has herself become one of the highest-profile academics and respected consultants in the world. In this interview, the author discusses the changes in leadership styles during the 30 … [ Read more ]

Individual Director Evaluations: The Next Step in Boardroom Effectiveness

Skeptics see little value in assessing the performance of individual directors. But these coauthors, experts in leadership and governance, say that correctly carried out, evaluations are highly valuable and provide a mechanism for the board and the CEO to hold each other accountable for clearly defined performance expectations.

Monica Belcourt

Some HR managers resist measuring their work. They argue that HR activities cannot be measured, since outcomes such as employee attitudes or managerial productivity are impossible to calibrate meaningfully or precisely. They assert that they cannot control the labor market. But the finance department cannot control the inflation rate, and the marketing department has little control over the product quality. Yet each of these departments … [ Read more ]

Baruch Lev

One thing differentiates intellectual capital or knowledge assets from physical and financial assets, and that’s what economists call “rivalry” and “non-rivalry” assets. Physical assets are rival assets. Different users rival for the use of an asset. This asset cannot be used elsewhere at the same time. …Physical, human and financial assets are rival, or scarce, assets, where the scarcity is reflected by the cost of … [ Read more ]