Warren Bennis

Know Thyself means separating who you are and who you want to be from what the world thinks you are and wants you to be.

Anne Stanton and Herb Rubenstein

An organization must, at the outset of considering using a CRM system, decide whether the main goal of the CRM system is to guide future behavior of the employees of the organization to shape the future (increase sales, number of satisfied customers, number of new leads generated, reduced turnover of key sales personnel, etc.) or to predict future sales so that the company can position … [ Read more ]

Telling the CEO his/her baby is ugly

Understanding and assessing your organization’s culture can mean the difference between success and failure in today’s fast changing business environment. On the other hand, senior management, particularly the CEO, often has a view of the organization’s culture that is based more on hope than a view grounded in objective fact. This article will explore some of the problems associated with understanding the reality of an … [ Read more ]

Personal Networks and Leadership Development

A powerful way to improve executive effectiveness or promote connectivity in an organization is to work through each employee’s personal network. Research has shown that people in more diverse, entrepreneurial networks tend to be more successful. Providing executives and employees with a means of planning their personal network development is an effective way to promote connectivity. Such feedback can help employees identify biases in their … [ Read more ]

Anonymous

Real leaders are ordinary people with extraordinary determination.

Peter Drucker

The leader of the past knew how to tell. The leader of the future will know how to ask.

Philip Kotler

Good companies will meet needs; great companies will create markets.

William Penn

Knowledge is the treasure, but judgement is the treasurer of a wise man.

Executive Coaches Can Help Flex Leadership Muscle

They say that behind every great athlete is a great coach. And behind many leaders today is an executive coach. Can an executive coach help leaders to maximize their potential and reach greater heights?

Japanese Proverb

Vision without action is a daydream. Action without vision is a nightmare.

Building Partnerships Inside and Outside the Organization

Much has been written on how leaders can build partnerships. This article draws upon research sponsored by Accenture and focuses on why the leader of the future will need to be a builder of partnerships. Six different types of partnerships are explored: three inside the organization (direct reports, co-workers and managers) and three outside the organization (customers, suppliers and competitors).

Knowledge Networks: Mapping and Measuring Knowledge Creation, Re-use and Flow

The effective utilization of knowledge and learning requires both culture and technology. Explicit information and data can be easily codified, written down, and stored in a data base. For this type of business information we have the necessary skills and more than adequate tools. Yet, simple data is frequently not where competitive advantage is found. An organization’s real edge in the marketplace is often found … [ Read more ]

The Ten Values of Excellent Teams

Values in teams are the specific beliefs about what is right and wrong around us. Organizational and team values are about the culture we should encourage, the standards we should have, and the principles that should underpin the team’s efforts. They are the essential building blocks of teambuilding.

Over time all other things may change – an organization’s people, strategy, finances, beneficiaries – but its values … [ Read more ]

Becoming Customer Centric

Increasingly, firms are aspiring to become customer centric. Relatively few have made significant progress; many simply pay lip service to “the slogan.” Are you prepared to “walk the talk?” If so, you will benefit from the following overview of a highly pragmatic approach to embarking on the journey to becoming customer centric.

General Omar Nelson Bradley

We are given one life and the decision is ours whether to wait for circumstances to make up our mind or whether to act, and in acting, to live.

Team Building without Time Wasting

An approach to team building has been shown to help leaders build teamwork without wasting time. While the approach described is simple it is not easy. It will require that team members have the courage to regularly ask for feedback and the discipline to develop a behavioral change strategy, to follow-up, and to “stick with it.”

Vernon Sanders Law

Experience is a hard teacher because she gives the test first, the lesson afterwards.

Wanted: Leaders With Courage

It was Tom Peters, in an article in the Harvard Business Review on what makes a successful leader, who concluded that great leaders were frighteningly smart, had tons of animal energy, were blessed with monumental impatience, were able to distil a vision for their troops, recognised and resolved the big issues, maintained a healthy disgust for bureaucracy, were performance freaks, were honest, straightforward straight shooters, … [ Read more ]

Maximilian Francois Robespierre

A leader has two important characteristics; first he is going somewhere; second he is able to persuade others to go with him.

John Kenneth Galbraith

In any great organisation it is far, far safer to be wrong with the majority than to be right alone.