Russell Ackoff

Experience is not the best teacher; it is not even a good teacher. It is too slow, too imprecise, and too ambiguous. Experimentation is faster, more precise, and less ambiguous. We have to design systems which are managed experimentally, as opposed to experientially.

Author’s Choice: Getting Back on Track

Tony Hsieh, CEO of Zappos.com and author of Delivering Happiness: A Path to Profits, Passion, and Purpose, introduces a lesson on how to rally employees around a unified plan from Switch: How to Change Things When Change Is Hard, by Chip Heath and Dan Heath.

The Most Powerful Paths to Profits

Twelve strategies to shape a company’s destiny.

Henry Mintzberg

You [create a community-oriented style of management] through an engaged management that cares, not a heroic leadership that cures. This means giving up the false dichotomy between leaders and managers. Would you like to work for a manager who doesn’t lead? That can be terribly discouraging. What about a leader who doesn’t manage? That can be awfully disengaging: How is he or she to know … [ Read more ]

Fernando Flores Wants to Make You an Offer

Having moved from political prisoner to cognitive scientist to Chilean senator, this uncompromising philosopher of communication is now educating business leaders for the world of social media.

An Essential Step for Corporate Strategy

Though often missing, a formal operations strategy can guide the crucial decisions that build competitive advantage.

Author’s Choice: Performance Reviews on Steroids

Art Kleiner, author of The Age of Heretics: A History of the Radical Thinkers Who Reinvented Corporate Management, uncovers an effective and ongoing way to create employee alignment and accountability in Just Ask Leadership: Why Great Managers Always Ask the Right Questions, by Gary B. Cohen.

Managing with the Brain in Mind

Neuroscience research is revealing the social nature of the high-performance workplace.

Esther Dyson: The Thought Leader Interview

A long-standing champion of high-tech innovation foresees a fundamental shift toward more transparent institutions and a more relationship-driven economy.

Fernando Flores

The obligations people create for themselves are stronger and more psychologically binding than the directions they are given by someone else.

Fernando Flores

We human beings are not prepared at all for the explosion of new practices the Internet will produce. Education is going to be in networks and it will not be about knowledge. It will be about being successful in relationships, about how to make offers, how to build trust, how to cultivate prudence and emotional resilience.

$950 Billion in Extra Capital

Strategies to improve working capital deficiencies and unearth excess cash from corporate balance sheets.

Clayton Christensen

…when product performance outstrips the ability of customers to use that performance in an industry, the competitive game changes. Under those circumstances you have to decouple components businesses from assembly businesses. But I’d rather decouple than divest because the money shifts to the place where nonstandard integration next needs to occur.

Clayton Christensen

The important thing is that over time, scientific progress transforms things that used to have to be dealt with in a problem-solving mode down to the pattern-recognition space; and from pattern recognition into the rules-based mode. This is the mechanism by which less-trained people are enabled to do more sophisticated things. This is always the way disruption happens. It enables a larger population of less-experienced … [ Read more ]

Clayton Christensen

The outsourcing gurus have been…saying everybody ought always to do this. But it is really contingent on where you are on the spectrum from “not good enough” to “more than good enough,” relative to each tier of the market. It is when the product is not good enough that proprietary integration gives you a competitive edge. You cannot outsource and be competitively successful in this … [ Read more ]

Clayton Christensen

When there are unpredictable interdependencies, the integrated player is going to win… If I know what to spec, and I can measure it, and there are no unpredictable interdependencies between what you do and what I must do in response, then an economist would say that is sufficient information for a market to emerge between you and me.

Clayton Christensen

Capitalism has taught us that markets are always more efficient than hierarchical managerial coordination. But… in the absence of sufficient information… management has to provide the coordinating mechanism between what the supplier provides and what the user needs… Management always beats markets when there is not sufficient information.

Clayton Christensen

The capabilities of business units reside in their processes and their values, and by their very nature, processes and values are inflexible and meant not to change.

Clayton Christensen

When management waits until the data is clear, the game is over. But that means management has to take action on a theory rather than evidence. Unfortunately, the word theory gets a bum rap at the Harvard Business School and in business in general because it’s associated with the term theoretical, which connotes impractical. But actually theory is very practical. It says this will happen … [ Read more ]

Reframing Your Business Equation

Companies and industries are often driven by implicit formulas. Questioning their validity can lead to breakthroughs.