Woodrow Wilson

Woodrow Wilson defined as an essential ingredient for political leadership: “profound sympathy with those whom he leads – a sympathy which is insight – an insight which is of the heart rather than of the intellect.”

Nicholas G. Carr

When a disruptive new technology arrives, the greatest business opportunities often lie not in creating the disruption but in mending it – in figuring out…a way to use an older, established technology as a bridge to carry customers to the benefits of the emerging technology.

When we talk about business innovation today, we tend to use terms like breakthrough and pioneering and revolutionary. But some of … [ Read more ]

The Power of Plausibility Theory

A new form of decision analysis is helping executives reevaluate risk management.

Michael Schrage

What’s fascinating about so many of the governance reformers is not that they are cynical about the role of boards, but that they are so idealistic. The notion that independent directors can, on a part-time basis, simultaneously and successfully formulate strategy, hire and fire senior executives, ensure rigid compliance with myriad global procedures, detect fraud, appropriately incentivize managerial performance, and oversee metrics for organizational performance, … [ Read more ]

The World’s Most Exciting Accountant

NYU Professor Baruch Lev finds vast value in intangible assets.

Marshall Goldsmith and Howard Morgan

For most leaders, the great challenge is not understanding the practice of leadership: It is practicing their understanding of leadership.

Nicholas G. Carr

The cult of innovation seems healthy on the face of it. In a free market, after all, innovation underpins competitive advantage, which in turn undergirds profitability. Being indistinguishable from everyone else means operating with a microthin profit margin, if not outright losses. So why not try to innovate everywhere – to let, as Chairman Mao famously put it, a thousand flowers bloom?

Here’s why not: For … [ Read more ]

The 10 Principles of Change Management

No single change methodology fits every company, but there is a set of practices, tools, and techniques that can be adapted to a variety of situations. What follows is a “Top 10” list of guiding principles for change management. Using these as a systematic, comprehensive framework, executives can understand what to expect, how to manage their own personal change, and how to engage the entire … [ Read more ]

Flextronics: Staying Real in a Virtual World

By getting lean, vertical, and global, a Singaporean contract manufacturer became the biggest tech company you’ve never heard of.

Herb Kelleher

When you write things down you confine yourself. That’s why we have never used the fancy titles for empowerment, total quality, etc. Every time you talk jargon you find that people assume that they have the same thing in mind when they really don’t. We don’t apply labels to things because they prevent you from thinking expansively.

Herb Kelleher

I constantly have warned our people over the years that, as we became bigger and more successful, our primary potential enemy was ourselves, not our competitors. Getting cocky, getting complacent, thinking that the world was our oyster, disregarding our competitors, both new and old. I think humility is very important in keeping your eye on the carrot, keeping focused outwardly instead of inwardly, and knowing … [ Read more ]

Power Laws & the New Science of Complexity Management

In an intricately networked world, the study of “nonequilibrium” systems is teaching companies how to overcome risk.

Lynda Gratton

Creating shareholder wealth is absolutely crucial to organizations, but the way that is done is by establishing organizational structures and working practices that enable every employee to be the very best he or she can be.

To accomplish that, CEOs have to do three things extremely well. First, they have to continuously reduce the level of bureaucracy and control in organizations so that individuals have more … [ Read more ]

Japan’s Coming Competitive Renaissance

Guided by the ancient philosophy of bushido, a new generation of companies is set to emerge on the global scene.

Smart Customization: Profitable Growth Through Tailored Business Streams

The challenge for companies is not achieving a single point of focus. It is harmonizing multiple points of focus. No company is immune from the new customer mantra: “I want what I want.” In industry after industry, customers are demanding ever-higher levels of customization – products and services tailored to their needs. And they’re confident that, in an economy characterized by greater and greater information … [ Read more ]

A New Window onto CRM Success

The Johari Window, a concept from 1950s psychology can elevate contemporary customer relationship programs.

Isaac Newton

If I have seen further, it is by standing on the shoulders of giants.