Jeffrey Hollender

Hollender is CEO of Seventh Generation (an environmentally responsible producer of home products), and author of What Matters Most.

Focus on Corporate Governance Requires a Business-Oriented Selling Approach

If you are selling products or services that are critical to your prospect’s success or for that matter, their very survival, your proposal will likely be elevated to the board of directors level for final approval. How do you sell at the board level?

Outsourcing Security

Without effective security, companies risk losing money and customer trust. With good security, companies have the power to maintain stakeholder value, customer loyalty, and competitive advantage. Faced with the complexity of providing effective security, many companies are turning to outsourcing.

This is Part 1 of a 3-part article.

Part 1 notes the benefits of outsourcing security.
Part 2 evaluates the cost of such an outsourcing.
Part … [ Read more ]

Managing Risks, Managing Measures: Decision Support Methodologies in Business

“Though many academic methods (decision aid tools) exist, few actually reach the audience they need to reach because of the barrier between academic and business languages, as well as the ability to produce workable and usable tools. This article summarizes what I believe are the methodologies most used in Business, and some of the tools that are commercially available.”

Editor’s Note: Especially interesting is the table … [ Read more ]

Development of an Internet Payment Processing System

This article describes the author’s experience with the development of the first Yugoslav Internet payment processing system. The system’s architecture is very similar to the Three Domain (3D) model that started to emerge later. This success story is worthwhile sharing with a wider audience.

What’s All This Benchmark Stuff, Anyway?

In the world of high performance computing, everyone wants to know how well a system performs before deciding to buy it. Benchmarks provide a relatively objective way of determining how well a system will perform under given conditions. What customers need to know is: which benchmarks are relevant to their particular needs, and which ones don’t matter? This article answers those questions and offers two … [ Read more ]

How Supply Chain Projects Morph Into Black Holes

Similar to their gravitational counterparts, supply chain management implementations can grow to vast, unanticipated proportions, enveloping unbudgeted amounts of time, resources, and money. A crucial difference between the two is that supply chain projects can be kept to a manageable size by making careful preparations and setting realistic expectations at the outset. The following real-life examples offer insights that may help prevent your supply chain … [ Read more ]

Ten Key Legal Concerns in E-Commerce Ventures and Contracts

E-commerce is so new that lawyers (and the law) are having a tough time keeping up with it, but that doesn’t get the manager off the hook if something that should have been thought about slips through the cracks. Here are a few simple points to keep in mind as you work on any e-commerce project.

From CIO to CEO?

The step from Chief Information Officer to Chief Executive Officer seems like it should be simple, but few manage to take it. Sure you’ve managed a budget, engaged in strategic planning, and saved the company a bundle of money. Experience like that just gets you in the game – your ace-in-the-hole is something you didn’t train for.

The ASP Decision

The ASP model is the latest in a long line of silver bullets that are supposed to simplify the delivery of technology’s benefits to the business world. This article provides some simple guidelines for determining if you should consider the ASP model along with thoughts on selecting an ASP.

E-Procurement Is Not Electronic Purchasing

This Technology Note covering the e-procurement is presented in two parts. The first part covers: 1. The Promise of E-Procurement; 2. E-Procurement Myths and Reality; 3. Preparing for an E-Procurement Initiative. The second part covers: 4. E-Procurement Architecture; 5. Selecting an E-Procurement Partner(s); 6. Implementing E-Procurement.
(see Part II at: Content: Article | Authors: C. Sabean, D. Geller, J. Dowling | Source: TechnologyEvaluation.com | Subject: IT / Technology / E-Business | Industry: Information Technology

Strategy: What Digital Business Service Providers Mean When They Say It

Strategy in digital business has become an increasingly significant component of Digital Business Service Provider (DBSP) offerings. Pure plays have and are becoming more experienced, and are serious competitors to the more traditional strategists. DBSP strategists take over where the traditional consultancy process lets go. They serve largely in the operational strategic role by taking the business idea to the step of design and architect … [ Read more ]

Do You Know How to Evaluate Your Strategic Technology Provider?

Project teams constantly face a barrage of new products and technologies, and have a difficult time differentiating marketing slides and grand promises from deliverable products when making strategic IT acquisitions. The solution is to create a structured, repeatable process for evaluating technology solutions and the vendors that provide them.

The Wheres of Electronic Procurement

The whys of electronic procurement are obvious. But the wheres of electronic procurement may not be quite so obvious, because E-procurement needs to be thought about in a way that is different from most other applications. For most applications, while there may be inputs coming from outside the company or data sent to the outside, the core of the application – the way we think … [ Read more ]

A Definition of Data Warehousing

There is a great deal of confusion over the meaning of data warehousing. This article gives definitions and a high-level overview of the field and also provides the bios of its two pioneers.

It’s All About User Experience But, How Can We Measure User Experience?

Now that everyone understands the importance of tuning websites to maximize the user experience, the industry is scrambling to figure out how to measure it. This article discusses a new company, WebCriteria, that offers a service which is built on a model describing how users behave on websites. The model is based on usability tests with live surfers, where measurements were made of how different … [ Read more ]

Finding Your Way Around E-commerce

This document provides a good high-level E-Commerce Roadmap. The article uses an interesting three concentric circles graphic and walks through all of the key pieces from hardware to software to strategy. Very useful to the unitiated.