From Quickbooks to ERP: A Roadmap for Growing Small Businesses

The basic spreadsheet and accounting programs you’ve relied on ’til now won’t help your growing business eliminate decision-making bottlenecks, reduce IT costs, increase productivity, or improve the customer experience. To do all that requires an enterprise-wide, integrated software system. Learn how an integrated system can help take your business to the next level, and how to ensure you get the right system for you. … [ Read more ]

How to Measure Customer Satisfaction

Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

Why Most Balanced Scorecards are Subverted

Business and IT managers have failed to get at the root cause of Balanced Scorecard ineffectiveness. Getting the most from corporate data will continue to be elusive until business management strategy and data management architecture are aligned.

A Possible Remedy for Non-responsive Supply Chains

Increasing globalization is leaving manufacturers no choice but to change the way they conduct their business, starting with reorganizing their supply chain processes. More and more, these organizations are opting to streamline their in-house operations by steering their supply chains toward horizontal or virtual integration. But many manufacturers have found that the software technologies designed for the vertical supply chains of yesterday cannot support this … [ Read more ]

What Makes Incentives and Compensation So Tricky?

Managing incentive compensation presents challenges to almost every large and midsized company, due to the complex nature of the calculations. Such calculations might involve determining whether the sales plan is to pay on profit, or rather pay on market share; whether it involves multiple payees per transaction, etc. Other considerations include the high levels of security required (owing to the numerous and diverse authorization levels, … [ Read more ]

Your Guide to Enterprise Software Selection: Part One

Enterprise software selection is a risky undertaking. Even after you’ve determined your requirements, the crucial software assessment and negotiation phases are potential minefields. Find out how you can reduce the risk involved in choosing a solution that meets your needs.

Your Guide to Enterprise Software Selection: Part Two

Enterprise software selection is a risky undertaking for any organization. Find out how you can reduce the risk with a best-practice approach to assessment, evaluation, and selection—and learn how to reduce the time and cost involved in choosing the right solution.

How To Write a Winning Proposal

In today’s economy, sales people have to write more proposals, and better proposals, than ever before. As the industry has become more competitive and complex, customers have become both more confused and more demanding. As a result, they are likely to listen to a presentation, nod their heads, and mutter those dreaded words, “Sounds good! Why don’t you put that in writing for me?” In … [ Read more ]

Contemporary Business Intelligence and Its Main Components

Economic and regulatory pressures, along with the need to stay competitive in the marketplace, have made business intelligence (BI) more important than ever for enterprise application users. BI gives users the ability to extract, consolidate, change, and analyze data in ways that are not possible in other approaches to enterprise applications. BI also allows users to exploit subsets of data within disparate organizational systems, such … [ Read more ]

The Rise of Price Management

Depending on the pricing problem the company is trying to solve, there might be different pricing processes and software categories, such as:
* price execution
* price enforcement
* price visibility
* price optimization
* pricing management

Lean Manufacturing: A Primer

It is not exactly breaking news that, due to the need for driving down costs and increasing efficiency, manufacturers (if not enterprises of all kinds) are increasingly subject to massive pressures. These pressures, however, often invalidate the traditional materials requirements planning (MRP) batch- and push-based production planning and associated economies of scale product costing approaches. For this reason, there has been increased interest in the … [ Read more ]

Project Failure-The Numbers, Why, and What It Means

Information technology (IT) projects fail regularly-considerably missing expectations, drastically overrunning budgets, significantly missing their deadlines, and far too often having to be abandoned entirely. Research shows us that this is the rule, not the exception. Research also tells us why. What is the impact of failure on enterprises, IT professionals and software and services providers? Does it have to be this way?

The Perfect Order—Inside-Out or Outside-In?

Key performance indicators (KPIs) give management a tool to judge the health of the business. While the concept has proven itself, a key question should be “what do we measure?” The Perfect Order measurement has proven to be a powerful measurement of the business. Should The Perfect Order be defined from an internal point of view or from a customer point of view …inside-out or … [ Read more ]

Business Intelligence Status Report

Economic and regulatory pressures have made a broad set of technologies called business intelligence (BI), more important than ever for all enterprise application users. Users rarely feel satisfied with the amount of information they can extract, if they can extract any at all, from their enterprise applications. Enterprise resource planning (ERP) and BI (sometimes called analytics, which is specialized analytical software) are inseparable concepts, but … [ Read more ]

19 Steps to Maintain an Accurate Inventory: What You Must Know About Your Inventory

Your inventory is one of the biggest, if not the largest investment you have in your company. The only thing that comes close to it is your people. Furthermore, inventory acts as a buffer between unmatched supply and demand. It hides problems. This article offers valuable tips for maintaining an accurate inventory.

Demand-driven Supply Networks for Small and Medium Business

In the last year or two there has been much talk about demand-driven supply networks (DDSN). A simple search on Google for “DDSN model” will return pages of information about DDSN. Despite this and all the noise about small and medium business (SMB) in the enterprise applications arena, information about DDSN for SMBs is virtually nonexistent. The irony of this is that SMBs constitute the … [ Read more ]

The Role of PIM and PLM in the Product Information Supply Chain: Where is Your Link?

By now, most of us understand the concept of the supply chain. This is the conceptual representation of product movement from raw material through manufacturing and distribution to the consumer. It’s a problem that we’ve been working on for years and it is critical that we get it right.

Just as important, but not as evolved, is the product information supply chain where information moves from … [ Read more ]

The Three Cs of Successful Positioning

There’s no easy, “paint-by-numbers” way to create an effective marketing position. But there is a method to take you through the positioning process to the desired result. Throughout the process, success depends on gaining a thorough understanding of the three Cs-your Customer, your Competition, and your Channel. But what information do you need, and what’s the best way to find it? This series of articles … [ Read more ]

Predictive Demand Supply

If you’re in the supply chain business, right up there with Newton’s law of gravity stands Murphy’s other law stipulating that demand and supply, if left to their own tendencies, will always tend to diverge and get you in trouble.

Welcome to the world of predictive demand and supply planning whose mission is to predict imbalances as far in advance as possible, in order to … [ Read more ]

Lean Asset Management—Is Preventive Maintenance Anti-Lean?

Asset management systems have used the concept of preventive maintenance for years as a strategy to avoid unplanned downtime. Preventive maintenance uses time-based rules to determine when a specific maintenance task should be performed to avoid unplanned downtime. But, applying the principles of lean manufacturing tells us that unnecessary maintenance is waste. Failure analysis reveals how assets fail and why. Numerous studies tell us that … [ Read more ]