Steve Matthesen Jan 12, 2007 / Comment / 796 views / / Favorite 0Every company has metrics that track performance. The key question is whether these metrics really provide visibility to performance as viewed by the customer. Content: Quotation Source: Boston Consulting Group (BCG) Subjects: Customer Related, MeasurementLike this content? Why not share it?Post navigation← Previous postDave BarryNext post →JASPER: Monster’s Job Assets & Strengths ProfilerMore Related PostsBharat Kapoor, Scott TsangeosNikhyl SinghalAn End-to-End Perspective on Field Service OptimizationCustomer Loyalty Program Best PracticesJiaona “JZ” ZhangLeave a Reply Cancel replyYour email address will not be published. Required fields are marked *CommentName * Email * Notify me of followup comments via e-mail. You can also subscribe without commenting. Receive a monthly newsletter of new content added (no spam) This site uses Akismet to reduce spam. Learn how your comment data is processed.