The Value-based, Differentiated Customer Service Model Mar 5, 2013 / 63 views / / Favorite 0This content is restricted to site members. Please log in or registerPost navigation← Previous postDavid Conklin and Larry TappNext post →Why Good Ideas Die … and a Simple Approach to Saving ThemMore Related PostsHidden connections that transcend borders and defy stereotypesW. Chan Kim, Renée Mauborgne, Mi JiTo Get Better Customer Data, Build Feedback Loops into Your ProductsHyper-Personalization for Customer Engagement with Artificial IntelligenceAuthor Talks: Peter Fader and Michael Ross share their playbook for customer centricity