The Value of Customer Satisfaction / Retention Oct 11, 2001 / 501 views / / Favorite 0This content is restricted to site members. Please log in or registerPost navigation← Previous posteMail Mailbox / Usage GrowthNext post →The Basics of Business History: 100 Events That Shaped a CenturyMore Related PostsHow Do We Excuse Our Bad Behaviour?How to Use the Value Proposition Canvas to Attract More CustomersEddie Yoon, Christopher Lochhead, Katrina KirschThe Secret to High-Performing Strategy TeamsTara Seshan