Value and Costs of Customer Satisfaction Mar 17, 2001 / 649 views / / Favorite 0This content is restricted to site members. Please log in or registerPost navigation← Previous postPharmaceutical Advertising Spending by MediumNext post →Poison pills are no shareholder panaceaMore Related PostsHidden connections that transcend borders and defy stereotypesW. Chan Kim, Renée Mauborgne, Mi JiTo Get Better Customer Data, Build Feedback Loops into Your ProductsHyper-Personalization for Customer Engagement with Artificial IntelligenceAuthor Talks: Peter Fader and Michael Ross share their playbook for customer centricity