Where to Locate: Selecting a Country for Offshore Business Processing

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Last year, nearly half of all CIOs used offshore providers to avoid high labor costs in the United States and Europe, and two-thirds say they plan to send work overseas this year. Yet while offshore business processing is among today’s hottest topics, few CEOs have a basis for comparing host countries. A.T. Kearney has developed an evaluation tool that rates countries according to three factors: cost, environment and people. The tool was used to measure the offshore prospects of 11 countries. This paper explores the various attributes and characteristics of the countries, and examines what makes them good or not-so-good candidates for offshore business processing.

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