KPMG interview data, summarized in the following pages, indicate that leaders are dissatisfied with the reliability of traditional measurement tools as organizations are driven to real-time responses. These leaders often feel inundated with data but lacking in relevant performance information – the kind of information that can help make the difference between success and failure. While traditional performance measurement systems may be suitable for maintaining business as usual – managing day-to-day activities and compiling historic figures for accounting and other purposes – such systems have not measured up to the increasingly complex task of directing organizations in a world characterized by continuous inexorable change.
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