Johan C. Aurik, Gillis Jonk

It has been proven time and again that single organizations cannot really maintain a focus on being extremely cost efficient, innovative, and customer centric simultaneously. Acknowledging this implies organizing in teams that are small enough to have a single core objective, which defines their culture and ways of working. 

It’s important to distinguish between:

  • Delivery teams. These manage specific assets and resources via focused organizational and leadership

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Johan C. Aurik, Gillis Jonk

Ronald Coase theorized that as transaction costs come down, so does the need for companies to keep all parts of their value chains in-house. Time has proven Coase right several times over: every company today not only outsources, insources, partners, platforms, co-brands, co-develops, co-innovates, and licenses like there is no tomorrow, every technology company and start-up aspires to provide its offerings on-demand or as-a-service.

As a result, … [ Read more ]

Stairway to digital excellence

Organizations that follow a progression of steps to achieve excellence in digital delivery may see improvements in effectiveness, productivity, and performance, as well as significant increases in speed.

Molly Graham

I firmly believe that the majority of my time and coaching energy should actually go into people who are high-performing. They are the rocket ships that could end up running parts of the company someday. To me, as a manager you’re looking to bring out the maximal optimized version of each person. So when you have someone who’s doing really well, the question should be, … [ Read more ]

Matt Wallaert

My approach to management is about fighting cognitive biases. Humans have a recency bias, meaning we tend to overweight recent experiences. In management that means I’m mostly paying attention to whoever I talked to last — as the saying goes, “The squeaky wheel gets the grease.” So I try to be on alert for the people who I haven’t heard from. It’s often because they … [ Read more ]

Ximena Vengoechea

We often think of miscommunication as an issue with our own content or delivery — that if we could tweak the what or the how, our message would be more effective. But that perpetuates a dynamic where we view our counterparts as an audience, not as collaborators.

Liz Fosslien

Your job in 1:1s is to make each person feel heard.

Ravi Mehta

As part of the strategic planning process, you’re making choices. It’s important to document those concrete choices — not just that we’ve chosen to do A, but also to explicitly reinforce that we’re not going to do B.

Madhaven Ramanujam, Georg Tacke

We have not found a single market where customer needs are homogenous. Yet, time and time again, companies design products for the average customer.

Jeff Bezos

Sometimes (often, actually) in business, you do know where you’re going, and when you do, you can be efficient. Put in place a plan and execute. In contrast, wandering in business is not efficient … but it’s also not random. It’s guided – by hunch, gut, intuition, curiosity, and powered by a deep conviction that the prize for customers is big enough that it’s worth … [ Read more ]

3 Management Myths That Derail Startups

In their work with more than 10,000 startup leaders across 70 countries, the authors identify three common management myths among startup leaders looking to grow their companies: the myth of scaling without hierarchy, the myth of structural harmony, and the myth of sustained heroics.

Annie Duke

Goals are great — as long as you have thought in advance about what would make it so that you wouldn’t pursue that goal anymore.

Annie Duke

When we look at success stories that were a long time in the making, there’s a temptation to say sticking to it is just good — full stop. But the problem is that the grit that allows us to power through will also get us to stick to things that aren’t worthwhile. Success comes from sticking to the stuff that’s working and quitting the rest. … [ Read more ]

Three Things All New Managers Should Be Doing

New managers typically receive no training for their new role. Wharton’s Peter Cappelli discusses three common struggles and how to avoid them.

Layoffs Can Be Bad Business: 5 Strategies to Consider Before Cutting Staff

Many companies are quick to reduce headcount when economic headwinds appear, but they risk weakening their businesses. A case study explores the hidden costs of layoffs.

Massella Dukuly

Lack of delegation and an inability to understand where you truly add the most value can derail meaningful growth opportunities for your team, cause unnecessary burnout and stress, and ultimately impact how well your company scales.

Shivani Berry

I have to constantly remind myself: When I don’t delegate, I take away an opportunity for my team to grow.

Colleen McCreary

I’m constantly thinking about who is ready to replace me and where the gaps are. It’s not because I’m planning to leave, but it forces me to think deeply about the strengths I’m trying to develop, how to coach better business relationships, or who needs new exposure and opportunities.

Jenna Klebanoff

Without the business context on why you’re doing the tasks you’re doing, you’re just not going to be as motivated or excited. I want to ensure that my team knows and believes that every single thing they are doing is driving value for the business. So I do my best to invite them to the meetings when possible, and when it’s not possible, give the … [ Read more ]