An End-to-End Perspective on Field Service Optimization

Optimizing service after the sale in the world of physical goods can have a significant impact on reducing field service costs.

Content: Article
Authors: Ben Henkes, Colin Glasgow, Jim Pearce, Sumeet Ladsaongikar
Source: A.T. Kearney
Subjects: Customer Related, Operations

Like this content? Why not share it?

All Subjects
Accounting
Advertising
Amusement / Leisure
Associations / Organizations
Best Practices
Blogging
Business Development
Business Intelligence
Business Model
Career
- Career Fairs - General
- General - Benefits / Comp.
- General - Career Info
- General - Cover Letters
- General - Evaluating Job Offers
- General - Interviewing
- General - Job Search
- General - Resumes
- Housing / Relocation - General
- Housing / Relocation - Realty
- International - Australia
- International - Latin America
- International - Russia / E. Europe
- Internship Resources - General
- Jobs - Contract / Part-Time
- Jobs - Industry Specific
- Jobs - International
- Jobs - Listing Services
- Jobs - MBA Specific
- Jobs - Minority
- Jobs - Non-Profit
- Jobs - Recruiting / Staffing
- MBA-Specific Resources
- Networking - General
- Research / Corp. Info - General
- Start-Up Resources - General
Career / Employment
Case Related
Change Management
Community
Competitive Intelligence
Consulting / Analytical Tools
Corporate Governance
- Succession Planning
Cost / Value
Courses / Tutorials
Customer Related
Demographics
Economics
- Capitalism
Education
Entrepreneurship
Ethics
Finance
Franchising
Free Stuff / Tools
General
History
Human Resources
- Compensation
- Diversity
- Hiring
- Motivation
- Training & Development
Industry Specific
Innovation
International
International - Africa
International - Americas
International - Asia
International - China
International - Europe
International - Middle East
IT / Technology / E-Business
Knowledge Management
Leadership
Legal
- Intellectual Property
Management
Market Research
Market/Investment
Marketing / Sales
- Brand
- Pricing
MBA Related
Mergers & Acquisitions
Miscellaneous
Negotiation
Networking
- Alumni
- MBA-Specific
News / Magazine
Nonprofit
Operations
Organizational Behavior
- Bureaucracy
- Communication
- Culture
- Decision Making
- Teamwork
Outsourcing / BPO
People
Personal Development
Productivity / Work Tips
Products & Services
Project Management
Prospective
- About the MBA Degree
- B-School Events & Competitions
- Blogs
- Business School News
- Choosing a Program
- Executive Programs
- Financing Your MBA
- Getting In
- GMAT
- International MBA Issues
- MBA Discussion Forums
- MBA Fairs
- MBA Organizations
- MBA Program Rankings
- Miscellaneous MBA-related Resources
- Online & Distance MBA
- Part-Time, Weekend and Evening MBA Programs
- Women & Minority MBA Issues
Prospective MBAs
Public Relations
- Crisis Management
Quote
- Ability
- Accountability
- Achievement
- Action
- Adversity
- Ambition
- Analysis
- Arrogance
- Art
- Attention
- Attitude
- Automation
- Business Plans
- Business Rules
- Challenge
- Character
- Coaching
- Commitment
- Compassion
- Competence
- Competition
- Confidence
- Conflict
- Conscience
- Content / Context
- Courage
- Creativity
- Criticism
- Cynicism
- Delegation
- Design
- Discipline
- Efficiency
- Electronic Media
- Emotion / Intuition
- Execution
- Experience
- Expertise
- Fate
- Fear / Doubt
- Freedom
- Future
- Genius
- Goals
- Government
- Greed
- Growth
- Hope
- Improvement
- Incentives
- Influence
- Information
- Integrity
- Intelligence
- Investing
- Judgement
- Knowledge
- Laughter
- Learning
- Life
- Light-hearted
- Luck
- Measurement
- Memory
- Mission
- Mistakes
- Money
- Monopoly
- Morality
- Observations
- Opportunity
- Optimism
- Perception
- Persistence
- Personality / Behavior
- Persuasion
- Philosophy
- Poems
- Politics
- Potential
- Power / Authority
- Preparation
- Privacy
- Problems / Solutions
- Process
- Progress
- Public Speaking
- Quality
- Reengineering
- Reorganization
- Reputation
- Right / Wrong
- Sarcastic / Cynical
- Science
- Security
- Service
- Skills
- Stock Market
- Storytelling
- Success / Failure
- Tact
- Teaching
- Thought
- Time Management
- Trust
- Truth
- Values
- Vision
- Wealth
- Wisdom
- Work
Reference / Search
Relationships
Risk Management
Small Business
Social Responsibility
Statistics
Strategy
- Planning
Taxation
Trade
Travel
Trends / Analysis
Venture Capital
Women in Business

All Content Types
Articles
Books
Career Information
Case Studies
File Downloads
Graphics | Images
Market Research
Member-Contributed Content
Multimedia Content
Networking Content
Online Resources
Partner Content
Prospective MBA Content
Quotations
Related Content
Thought Leaders

All Industries
Advertising
Aerospace & Defense
Agriculture
Airlines
Apparel
Application Service Provider
Arts
Automotive
Beauty Products
Biotechnology
Chemicals
Communications
Computer Services
Construction
Consulting
Consumer Electronics
Consumer Products
Direct Marketing
Education / Training
Entertainment / Media
Environmental Services
Finance / Banking
Food Products/Service
Gambling
Gaming
Government
Grocery
Healthcare
Hospitality
Information Technology
Insurance
International Trade
Investing
Investment Banking
Law
Manufacturing
Military
Music
Non-Profit
Other
Paper & Lumber
Personal Computer
Personnel / Staffing
Petro / Chemical
Pharmaceutical
Photography
Printing Services
Public Relations
Publishing
Real Estate
Retail
Semiconductor
Software
Sports & Recreation
Steel / Metals
Telecommunications
Transportation
Travel/Leisure
Utilities
Web Hosting
Wine / Spirits

More Related Posts

Leave a Reply Cancel reply