Erin Meyer

At a deep level, no matter where we come from, we are driven by common physiological and psychological needs and motivations. Yet the culture in which we grow up in has a significant bearing on the ways we see communication patterns as effective or undesirable, to find certain arguments persuasive or lacking merit, to consider certain ways of making decisions or measuring time “natural” or … [ Read more ]

Erin Meyer

We all come from somewhere. Where we come from affects the way we view things, and the way we understand one another. In every international situation, some things are cultural, and some things are personal. If it’s cultural, then you need to help people in the room understand that, for example, when someone speaks in a way that is startlingly direct, that’s because where he … [ Read more ]

Erin Meyer

The advantage to having people from all over the world on a team is that you may find that you have more innovation and creativity, and that you’re closer to your local markets. The disadvantage is that multinational teamwork is usually a lot less efficient than monocultural teamwork. When we’re all from the same culture, we don’t have to talk about how we work together. … [ Read more ]

Erin Meyer

There are two basic types of trust: cognitive trust and affective trust. Cognitive trust is based on the confidence you feel in another person’s accomplishments, skills and reliability. This is trust from the head. Affective trust on the other hand, arises from feelings of emotional closeness, empathy or friendship. This type of trust comes from the heart. In all … [ Read more ]

Map Your Team’s Cultural Differences

The way we are conditioned to see the world in our own culture seems obvious and commonplace. To maximise a multicultural team, managers should identify what is typical in their culture but different from others to open a dialogue of sharing, learning and understanding.

Giving Negative Feedback Across Cultures

Managers in different parts of the world are conditioned to give feedback in drastically different ways. Understanding why can help you critique more effectively.

Erin Meyer Can Make Your Global Team Work

The INSEAD professor shows how people can communicate across cultures.

Building Trust Across Cultures

Do you trust with your head or with your heart? There is a big difference between cultures when it comes to building trust, and not understanding that can put a business relationship in peril.

Working Across Cultures and Knowing When to Shut Up

The Culture Map can help managers negotiate the complexity of cultural variation. It is made up of eight scales representing those behaviors where cultural gaps are most common. Through plotting out how two cultures fall on the 8 cultural dimensions, you can analyze the gaps and similarities and determine where the likely tensions and opportunities will arise with each collaboration.

The Art of Persuasion in a Multicultural World

Effective leadership often relies on your ability to persuade others. If you manage a team whose members come from different cultures, learning to adapt your persuasive techniques is crucial.

A Tool That Maps Out Cultural Differences

Most people tend to emphasize just one or two, at most three, dimensions of cultural difference when it comes to parsing and predicting foreigners’ behavior. But cultures differ along many more than three dimensions, so the more dimensions you consider, the less likely you are to trip up on a cultural paradox. The trouble, of course, is that it’s cognitively difficult for us to keep … [ Read more ]

Are You a Holistic or a Specific Thinker?

In a specific culture, people usually respond well to receiving very detailed and segmented information about what is expected of each of them. If you need to give instructions to a team member from this kind of culture, focus on what that person needs to accomplish and when. Conversely, if you need to motivate, manage, or persuade someone from a holistic culture, spend time explaining … [ Read more ]

Managing Confrontation in Multicultural Teams

Conflict and debate are considered essential to better decision making in some cultures, while in others, it’s downright rude. How do you bridge the cultural divide?