Erin Meyer [Archive.org URL]

We all come from somewhere. Where we come from affects the way we view things, and the way we understand one another. In every international situation, some things are cultural, and some things are personal. If it’s cultural, then you need to help people in the room understand that, for example, when someone speaks in a way that is startlingly direct, that’s because where he comes from, that communication style is appropriate, and is not considered rude. If it’s personal, then you need to sit down with that person and teach him to improve his communication skills. Once the dialogue gets going and everyone has a language with which to start articulating these differences, it’s much easier. It’s not a big deal anymore.

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