Smart Rules: Six Ways to Get People to Solve Problems Without You
Companies clearly need a better way to manage complexity. In our work with clients and in our research, we believe, we’ve found a different and far more effective approach. It does not involve attempting to impose formal guidelines and processes on frontline employees; rather, it entails creating an environment in which employees can work with one another to develop creative solutions to complex challenges. This … [ Read more ]
Content: Article | Author: Yves Morieux | Source: Boston Consulting Group (BCG) | Subjects: Management, Organizational Behavior
Yves Morieux and Peter Tollman
Power is the possibility for one person to make a difference on issues—or stakes—that matter to someone else. Because A can make a difference on issues that matter to B, then B will do things that he or she would not have done without A’s intervention. Power always exists, one way or another, either helping or hindering good outcomes. It helps mobilize people, either directly … [ Read more ]
Content: Quotation | Authors: Peter Tollman, Yves Morieux | Source: The Conference Board Review | Subjects: Organizational Behavior, Power / Authority
Yves Morieux: As Work Gets More Complex, 6 Rules to Simplify
Why do people feel so miserable and disengaged at work? Because today’s businesses are increasingly and dizzyingly complex — and traditional pillars of management are obsolete, says Yves Morieux. So, he says, it falls to individual employees to navigate the rabbit’s warren of interdependencies. In this energetic talk, Morieux offers six rules for “smart simplicity.” (Rule One: Understand what your colleagues actually do.)
Content: Multimedia Content | Author: Yves Morieux | Source: TED Conferences LLC | Subjects: Career, Management, Organizational Behavior
It’s Not Just Disruption: More Management Wisdom You Should Doubt
There are some “best practices” taken as gospel at many business schools that may actually do your company—and, by extension, your career—more harm than good. Here are some bits of management gospel you should question
Content: Article | Authors: Peter Tollman, Yves Morieux | Source: BusinessWeek | Subject: Management
What Power Is—and What It Isn’t
How to increase the total quantity of power in the organization so that the power given to some does not comes at the expense of the power of others.
Content: Article | Authors: Peter Tollman, Yves Morieux | Source: The Conference Board Review | Subject: Organizational Behavior
High-Performance Organizations: The Secrets of Their Success
Organizational and people capabilities drive performance and enable strategy, but most companies do not know how to measure or take steps to improve them. We have identified 14 characteristics common to most high-performance organizations. Organizations that pursue and embody these 14 characteristics outperform their peers and generate a competitive edge.
Content: Article | Authors: Andrew Dyer, Jean-Michel Caye, Lisa Dymond, Paul Orlander, Vikram Bhalla, Yves Morieux | Source: Boston Consulting Group (BCG) | Subjects: Best Practices, Management
Martin Reeves, Yves Morieux, Michael Deimler
Companies adapt to rapid changes in competitive markets by introducing variation into their products and internal routines. They select the most promising variations through stage gates, portfolio management, pilots, or full-scale tests. And they amplify and embed their successes through resource allocation, internal or external competition, and specialization. These activities are fine-tuned through modulation—the locus of strategic intent in the process—in response to the environment, … [ Read more ]
Content: Quotation | Authors: Martin Reeves, Michael Deimler, Yves Morieux | Source: Boston Consulting Group (BCG) | Subject: Strategy
Adaptive Advantage
Traditional strategy becomes limited when variables are constantly shifting. Organizations with an adaptive advantage achieve superior outcomes by continuously reshaping the enterprise through a process of managed evolution. Readiness, responsiveness, and resilience are necessary for surviving turbulence, but a recursive approach—in which better strategies evolve iteratively in response to change—is essential for sustainable advantage. Choosing the best style of adaptive strategy depends on the rate … [ Read more ]
Content: Article | Authors: Martin Reeves, Michael Deimler, Ron Nicol, Yves Morieux | Source: Boston Consulting Group (BCG) | Subject: Strategy
A Frontline Without Limits
Whether they are sales associates, flight attendants, cashiers, hotel receptionists, or telemarketers, frontline employees are central to value creation. As the first interface with the consumer, they can make or break the relationship. From a strategist’s perspective, however, it can be difficult to get frontline employees to treat customers consistently the way the business and the competitive environment demand. Faced with an angry customer, many … [ Read more ]
Content: Article | Authors: Anthony Miles, Yves Morieux | Source: Boston Consulting Group (BCG) | Subjects: Customer Related, Management
Rules of the Game for People Businesses: Succeeding in the Economy”s Highest Growth Segment
People businesses are the fastest growing sector in developed economies. This report focuses on four areas of people businesses that are markedly different from traditional businesses: performance measures, operations, compensation, and strategies. A managers’ ability to measure the productivity of employees, as well as to enhance it operationally, reward it appropriately, and transform it strategically is central to building sustained competitive advantage. It can’t be … [ Read more ]
Content: Article | Authors: Felix Barber, Phil Catchings, Yves Morieux | Source: Boston Consulting Group (BCG) | Subjects: Management, Organizational Behavior
The Hotel Clerk
The failure of many transformation efforts is caused not so much by people’s resistance to change or by the details of “implementation” as by a deficient understanding of the interplay between organization and behavior.
Content: Article | Author: Yves Morieux | Source: Boston Consulting Group (BCG) | Subjects: Change Management, Organizational Behavior
Strategic Workforce Engagement: Defining the Behavior of Organizations for Competitive Advantage
Strategy is fast becoming a science of behavior. In a business environment characterized by continuous innovation and rapid change, an organization’s behavior increasingly is its strategy. And managers’ ability to influence that behavior is central to building sustained competitive advantage. This paper describes a systematic approach for understanding organizational behavior and targeting interventions to align that behavior with a company’s goals. The approach is based … [ Read more ]
Content: Article | Authors: Robert Howard, Yves Morieux | Source: Boston Consulting Group (BCG) | Subjects: Management, Organizational Behavior