On Target: How to Conduct Effective Business Reviews

The most common cause of failed objectives – a lack of structure, discipline, and follow-up – can be corrected through frequent review. That is the simple message of On Target. Based on the author’s 20 years of experience consulting with companies worldwide, the book presents a proven structured review process that encourages critical thinking, evaluation, and appropriate action to achieve rapid, dramatic results for meeting … [ Read more ]

Herb Kelleher

I have seen brilliant entrepreneurial strategies falter as an organization grows and matures. Obviously, you manage a $25 billion company differently than you do a $25 million company. But you change your practices, not your principles. You learn how to communicate with large numbers of employees by using videotapes, newsletters, weekly updates, frequent visits to the field. You share not only what’s going on in … [ Read more ]

Anne Mulcahy

not an interview but rather a story about Anne Mulcahy.

Seven Secrets of Service Strategy

Business has drastically shifted its vision to a service-oriented perspective, moving from sales to customer satisfaction. And now service-an element not even mentioned in the marketing “4 Ps” (product, price, place, and promotion)-is today the most sustainable source of differentiation and advantage.
This book is a reference guide for senior managers and executives who believe that a sound service strategy is the best way to … [ Read more ]

A Life Cycle Perspective on Intellectual Assets

Are you unsure how to extend the use of your organization’s intellectual asserts? Scant progress has been made in defining and calculating the value of intellectual assets, despite their obvious importance. The Accenture Institute for Strategic Change applies a physical resources life cycle perspective to help managers clarify how, and how well, intellectual assets are used, and reused, in business processes. The framework enables managers … [ Read more ]

Double-Digit Growth in No-Growth Times

It’s every company’s goal — but it’s one that few manage to achieve. Here are strategies and tactics to make your company grow again, drawn from in-depth research on companies that have been registering double-digit growth for years. Tired of cutting costs and downsizing dreams? This is your wake-up call.

Taking The Frenzy Out Of Forecasting

Stop missing sales and earnings estimates by putting a unified forecasting process in place that’s based on industry best practices.

The Power of Listening

About the time their box company, Atlas Container, was rising from the ashes, the Centenari brothers decided that a business should be founded on the philosophy of treating employees like human beings rather than interchangeable parts. Of all the brothers’ smart moves, that was the topper.

Building an Innovation Engine

Disruptive innovation enables companies to do business in ways they never could before, but its turbulent track record promotes scepticism among managers. New research shows how to harness its strategic value for the long-term by following a three-step blueprint.

Improve your development processes with the Capability Maturity Model

The Capability Maturity Model (CMM) is a development methodology that’s designed to help projects make use of reusable processes. There’s some pain involved in making the switch, but the benefits to development staff and the organization make it worthwhile.

The Human Equation: Building Profits by Putting People First

The lure of new and profitable markets has lead many companies to formulate strategies to capture these markets. This focus on strategy often leads to downsizing and the shedding of old businesses in favor of a “lean” economic model that stresses outsourcing. The strategy that leads to downsizing has its short-term rewards–a fatter bottom line and happy shareholders.
Jeffrey Pfeffer argues that much of this … [ Read more ]

ManagerWise

ManagerWise offers articles, book reviews, a glossary and other resources covering a broad range of topics concerning the theory and practice of business management.

Collaboration … Personal Power, not Position Power

In today’s virtual organizations people increasingly work in teams made up of people from different departments and in many instances with people who are outside their companies. The challenge is to gain the cooperation of individuals you have no control

Do Options Really Motivate?

Corporate chiefs everywhere still argue that stock options lead to great companies. The problem is that the evidence suggests otherwise.

Supply Chain Innovations: Five Big, Bold Trends

The supply chain initiatives of the past decade rewrote the book on supply chain management. But what might be the next decade’s supply chain management innovations? Accenture’s supply chain management experts identify five major trends driving the innovative thinking of tomorrow’s supply chain leaders.

The Top-Five Strategies for Sustaining Change Efforts in Tough Times

What strategies can managers within transitional and transformational businesses use to garner sufficient resources to capture new opportunities and, accordingly, sustain the enterprise long-term? That was the central question discussed at Internet Home Alliance’s first Chairman’s Roundtable, an event designed to surface, discuss and debate issues critical to advancing the home technology market.

Douglas Adams

The major difference between a thing that might go wrong and a thing that cannot possibly go wrong is that when a thing that cannot possibly go wrong goes wrong, it usually turns out to be impossible to get at or repair.

Alan Kay

One of the founders of the Xerox Palo Alto Research Center (PARC), Kay invented the concept of the personal computer (the Alto)

Various Coase, Metcalfe, Moore

Gordon Moore, Bob Metcalfe, and Ronald Coase are interviewed by Context magazine.