For Keeps: Factors of Profitable Customer Relationships
You have the option of mailing a catalog or sending a salesperson to contact a customer, but how do you know which method is more profitable? Imagine that you can find out, and with that same information, you can divine the length of time that each customer remains profitable and know which factors are really driving the profitable lifetime duration. This study by Professors Werner … [ Read more ]
Content: Article | Source: INSEAD Knowledge | Subjects: Customer Related, Management
ATB Manager’s Toolkit Nov/Dec 2001
What new employees really need to know; how to effectively manage your telecommuters; why you should take a hard look at your holiday party; and more.
Editor’s Note: This is a regular column that appears in Across the Board magazine.
Content: Article | Author: Melissa Master | Source: Across the Board (ATB) | Subjects: Best Practices, Management
Admiral Radford
A decision is the action an executive must take when he has information so incomplete that the answer does not suggest itself.
Content: Quotation | Source: CEO Refresher | Subjects: Decision Making, Management
Lawrence Lessig
Lawrence Lessig, a professor at the Stanford Law School, is also the founder of the Stanford Center for Internet and Society. His latest book, The Future of Ideas: The Fate of the Commons in a Connected World, published in 2001, details Lessig’s view that commercial forces are threatening to close off the once-free and open Internet by attempting to control the software code and content. … [ Read more ]
Content: Thought Leader | Source: Darwin Magazine | Subject: Management | Industry: Law
Why Leaders Should Reconsider Their Measurement Systems
Michael Hammer raises some issues regarding conventional uses of performance measures and offers suggestions for improvement.
Content: Article | Author: Michael Hammer | Source: Leader to Leader | Subject: Management
The Economics of Organizations
Winning the Competition for Capital
Gone are the days of minimalist reporting. Investors are increasingly rewarding coherent corporate communications with trust – and lower stock price volatility.
Editor’s Note: see related article, “A tale of two reports” at:
Content: Article | Authors: Aliaksandr Shyla, Alison Thomas, Miles Gietzmann | Source: European Business Forum (EBF) | Subjects: Finance, Management
Company Vision With a Twist
Article takes a look at corporate vision, core values, core purpose and BHAG (Big Hairy Audacious Goals) and processes for developing them.
Content: Article | Author: Estelle Métayer | Source: CEO Refresher | Subject: Management
Another God That’s Failed
Contingent work arrangements were supposed to help companies avoid mass layoffs. What went wrong?
Content: Article | Author: Shari Caudron | Source: Across the Board (ATB) | Subjects: Human Resources, Management
Vinod Khosla
Content: Thought Leader | Source: Business 2.0 | Subjects: Management, Venture Capital
Charlie Feld
Content: Thought Leader | Source: Business 2.0 | Subject: Management | Industry: Information Technology
Steal This Idea!
Knowledge remains the strongest force for business-building – if you’re willing to link it to the bottom line and borrow inspiration from everywhere.
Content: Article | Authors: Charles E. Lucier, Jan Torsilieri | Source: strategy+business | Subject: Knowledge Management
Reviving the Lost Art of Debriefing
If you go to the expense and trouble of sending an employee to an event, you’d better capture that knowledge for your organization. How? The answer: Integrate the art of debriefing into everyday corporate life, writes media consultant Jimmy Guterman in the Harvard Management Update.
Content: Article | Author: Jimmy Guterman | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Knowledge Management, Management
Elephants and Fleas: Is Your Organization Prepared for Change?
Charles Handy takes a look at organization reinvention by considering elephants and fleas and federalism.
Content: Article | Author: Charles Handy | Source: Leader to Leader | Subjects: Management, Organizational Behavior
Key Account Management and Planning: The Comprehensive Handbook for Managing Your Company’s Most…
Content: Book | Author: Noel Capon | Subjects: Management, Marketing / Sales
The Emotional Intelligence Activity Book: 50 Activities for Promoting EQ at Work
Content: Book | Author: Adele B. Lynn | Subjects: Management, Organizational Behavior
Collaboration As Co-Creation of Value
Wise Managers Treat Layoffs as Last Resort
Over the last decade numerous studies have shown that “dumbsizing” sometimes provides short-term relief – and protects shortsighted managers’ bonuses – while hurting companies in the long-term.
Content: Article | Author: Jim Clemmer | Source: CEO Refresher | Subject: Management
Thriving on Chaos: Handbook for a Management Revolution
Content: Book | Author: Tom Peters | Subject: Management
Jay W. Forrester
Business leaders make impassioned speeches about the advantages of a free-enterprise economic system while running some of the largest socialist bureaucracies in the world. They have central planning, central ownership of capital, central allocation of resources, subjective evaluation of people, lack of internal competition, and decisions made at the top in response to internal political pressures. These are the fundamental characteristics of a socialist economy. … [ Read more ]
Content: Quotation | Source: McKinsey Quarterly | Subjects: Management, Organizational Behavior