Maslow on Management

Knowledge Management: Practices and Challenges

This paper discusses the basic definitions of knowledge and KM followed by KM events, practices, and challenges. It concludes with remarks on the future of KM.

Memo to: CEOs

Business is at a crossroads. Scandal and recession have cast a pall on the way CEOs go about leading their companies. Three distinguished professors send this memo — Five Half-truths of Business — as a wake-up call.

The five:
1. We’re only in it for ourselves
2. Corporations exist to maximize shareholder value
3. Companies need CEOs who are heroic leaders
4. Companies need to be lean … [ Read more ]

The Living Company

The average life span of a Fortune 500 company is less than half a century, yet there also are corporations around the world that have been in business for 200, 500, even 700 years. Arie de Geus, a retired Royal Dutch/Shell Group executive, maintains after studying both extremes that the most enduring treat their companies as “living work communities” rather than pure economic machines. The … [ Read more ]

Leadership and Loyalty

Do you (or your company) deserve the loyalty of customers, employees, partners and shareowners? Think about your answer from their perspective.

Managing Complexity

Hundreds of major corporations are implementing a Balanced Scorecard in their quest to increase shareholder value. But success is in the details.

Jack Falvey

Managing strengths and differences is far more difficult than pointing out weaknesses and requiring conformity.

For Keeps: Factors of Profitable Customer Relationships

You have the option of mailing a catalog or sending a salesperson to contact a customer, but how do you know which method is more profitable? Imagine that you can find out, and with that same information, you can divine the length of time that each customer remains profitable and know which factors are really driving the profitable lifetime duration. This study by Professors Werner … [ Read more ]

ATB Manager’s Toolkit Nov/Dec 2001

What new employees really need to know; how to effectively manage your telecommuters; why you should take a hard look at your holiday party; and more.

Editor’s Note: This is a regular column that appears in Across the Board magazine.

Lawrence Lessig

Lawrence Lessig, a professor at the Stanford Law School, is also the founder of the Stanford Center for Internet and Society. His latest book, The Future of Ideas: The Fate of the Commons in a Connected World, published in 2001, details Lessig’s view that commercial forces are threatening to close off the once-free and open Internet by attempting to control the software code and content. … [ Read more ]

Admiral Radford

A decision is the action an executive must take when he has information so incomplete that the answer does not suggest itself.

Company Vision With a Twist

Article takes a look at corporate vision, core values, core purpose and BHAG (Big Hairy Audacious Goals) and processes for developing them.

Another God That’s Failed

Contingent work arrangements were supposed to help companies avoid mass layoffs. What went wrong?

Vinod Khosla