Business Etiquette

Question: Your boss, Ms. Alpha, enters the room when you’re meeting with an important client, Mr. Beta. You rise and say, “Ms. Alpha, I’d like you to meet Mr. Beta, our client from San Diego.” Is this introduction correct? If you’ve been to the business etiquette site designed by Harcourt College Publishers, you’d know the answer. (If not, check below). This site collects a number … [ Read more ]

Can You Predict the Unpredictable?

The study of so-called emergent phenomena can help you grapple with issues as difficult and squishy as motivating employees, predicting changes in corporate culture, and preventing small errors from snowballing into catastrophes.

Seeing Around Corners

The new science of artificial societies suggests that real ones are both more predictable and more surprising than we thought. Growing long-vanished civilizations and modern-day genocides on computers will probably never enable us to foresee the future in detail-but we might learn to anticipate the kinds of events that lie ahead, and where to look for interventions that might work.

Editor’s Note: This is a brilliant … [ Read more ]

What Have You Done for Me Lately? Strategic Manipulation of Memories

People hope that successes will be remembered and failures forgotten, and they assume that the more recently an event has passed, the fresher it will be in everyone’s mind. But memory is complicated and all too often imperfect, which is a frustrating fact when rewards are on the line. Professor Yianis Sarafidis presents a framework for timing a sequence of informative events in order to … [ Read more ]

Peter Drucker

The greatest weakness of American business is that it knows no history.

Complexity Theory: Fact-free Science or Business Tool?

Complexity theory is at the forefront of science and math. It is being used to map biological events and forecast earthquakes. Can it be useful in manufacturing? The answer is yes, but …

Brian Arthur

You can’t let the new revolution fall into the hands of the people who ran the last revolution. That’s a legal disaster and it’s an economic disaster.

Richard Pascale

The seductive pull of equilibrium poses a constant danger to successful established companies.

…While equilibrium endangers living systems, it often wears the disguise of an attribute. Equilibrium is concealed inside strong values or a coherent, close-knit social system, or within a company’s well-synchronized operating system (often referred to as “organizational fit”). Vision, values, and organizational fit are double-edged swords.

ShouldExist

“We love this site. It’s where you go if you have a great idea you want to share with the world, or an overwhelming need that you want addressed. A recent edition included an idea for an avalanche airbag (protects you from the crushing snow in a mountain slide), parental controls for cars (set a maximum speed when junior is driving), and a radar detector … [ Read more ]

The Demise of Digital Dysfunction (.pdf)

The TNBT research report “The Demise of Digital Dysfunction” challenges the common assumption that information overload is widespread and growing. We asked a leading segment of more than 2,000 tech-savvy Internet users about the effects of information and technology in their lives. Their answers hold eye-opening insights for digital business:
– Information overload is on the wane.
– High volumes of information … [ Read more ]

Tom Peters

anyone who’s idiot enough to read a business book and follow the words exactly to the letter is just that — an idiot.

Internet Archive Wayback Machine

Take me back, take me waaaay back. “Way back” in Internet years is 1996, when the Internet Archive started crawling the Web, collecting over 100 terabytes of data in the process. The database grows at a rate of 12 terabytes per month. Enter a URL and view it through the ages. This site can be used for competitive research, for sales and marketing data, or … [ Read more ]

John Dingell

You decide the substance and I’ll decide the process, and I’ll beat you every time.

Steven B. Sample

Anything worth doing at all is worth doing poorly. It may be worth more if it’s done well, but it’s worth something if it’s done poorly.