135 Posts Found

Gregory Mankiw, head of the White House Council of Economic Advisors, ignited a firestorm of debate when he said outsourcing of U.S. jobs is probably a good thing in the long run. As tends to happen with hot-button issues in presidential election years, sensible discussion of this question was soon drowned in an uproar of political posturing. Experts at Wharton and the Boston Consulting Group … [ Read more ]

Content: Article | Sources: Boston Consulting Group (BCG), Knowledge@Wharton | Subject: Outsourcing / BPO

HR outsourcing is booming, as companies send everything from payroll to training outside. But take out too much of the company’s core, and you risk losing its heart and soul.

Content: Article | Author: Pamela Mendels | Source: Chief Executive | Subjects: Human Resources, Outsourcing / BPO

Not all vendor contracts are dependable. It’s up to you to make sure they are.

Content: Article | Author: Larry Ponemon | Source: Darwin Magazine | Subjects: Legal, Outsourcing / BPO

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The scene is a familiar one. A new offshore venture hosts its grand opening celebration as the mayor lights a ceremonial lamp and a client makes a traditional food offering. An Indian businessman steps to the podium, commenting on what the new company means in terms of improved service and growth. Events like this take place all over India, all the time. But this one … [ Read more ]

Content: Article | Source: Kearney | Subjects: International, Outsourcing / BPO

As the uses for BPO have expanded, however, so too has the confusion about how to make it work. The old formulas about when to use BPO, how to structure deals, how to manage relationships, and how to capture value no longer hold. In order to be successful, executives must configure a host of complex choices into a unique “value equation” that fits their situation.

This … [ Read more ]

Content: Article | Authors: Jane Linder, Scott Crist, Susan Cantrell | Source: Accenture | Subjects: Management, Outsourcing / BPO

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Last year, nearly half of all CIOs used offshore providers to avoid high labor costs in the United States and Europe, and two-thirds say they plan to send work overseas this year. Yet while offshore business processing is among today’s hottest topics, few CEOs have a basis for comparing host countries. A.T. Kearney has developed an evaluation tool that rates countries according to three factors: … [ Read more ]

Content: Article | Source: Kearney | Subjects: International, Outsourcing / BPO

How to avoid 10 potential issues in your outsourcing relationship.

Content: Article | Author: John A. Gliedman | Source: Darwin Magazine | Subjects: Legal, Outsourcing / BPO

Metrics and Incentives are an important component of outsourcing relationships, but as executives use outsourcing more strategically, these become more critical than ever.

In this research study, we found that each type of outsourcing relationship calls for different metrics and incentives to some extent. More importantly, executives also use the same metrics and incentives in different ways to shape the outsourcing relationship they need. Tapping new … [ Read more ]

Content: Article | Authors: Alice Hartley, Jane C. Linder, Joseph Sawyer | Source: Accenture | Subjects: Best Practices, Outsourcing / BPO

Companies thinking about using offshore outsourcing need to consider more than just cost savings.

Content: Article | Author: Mary Hayes | Source: InformationWeek | Subject: Outsourcing / BPO

Knowing the risks of offshore outsourcing will help you avoid shoals along the way.

Content: Article | Author: William Bierce | Source: Optimize Magazine | Subjects: Best Practices, Outsourcing / BPO

Historically, the critical interfaces for IT have existed with the functional departments. Key business processes such as finance, human resources, and marketing weren’t standard between companies and, in many cases, weren’t even standardized within an enterprise. In such an operational environment, business-process automation software was often custom-built to bridge the gap between the IT infrastructure and the rigid business-process architecture. It made sense to keep … [ Read more ]

Content: Quotation | Source: Optimize Magazine | Subjects: IT / Technology / E-Business, Outsourcing / BPO

Businesses that outsource gain powerful new control over business performance according to a multinational survey conducted by Accenture. A full 86 percent of executives realize control gains over business results-most within the first year of outsourcing.

Content: Article | Authors: Adam Johnson, John D. Rollins | Source: Accenture | Subject: Outsourcing / BPO

Successful outsourcing of your business processes begins close to home.

Content: Article | Author: Peter Ackerson | Source: Darwin Magazine | Subjects: IT / Technology / E-Business, Outsourcing / BPO

If there’s anything harder than deciding what to outsource, it’s negotiating a fair price.

In the past, fixed-price or cost-plus pricing models were an adequate, if imprecise, way to compensate outsourcers. But today’s competitive marketplace offers CIOs new alternatives that add flexibility and agility to these relationships. Indexed pricing, gain sharing, and capacity or utility pricing promise a stronger correlation between business results and IT-resource consumption. … [ Read more ]

Content: Article | Authors: Edward Hansen, Sol Irvine | Source: Optimize Magazine | Subjects: IT / Technology / E-Business, Outsourcing / BPO