Yes, You can Take the Guesswork out of Evaluating Outsourcing Capabilities and Performance
While thus far objective quality measurements for outsourcing have been elusive, Accenture believes the eSourcing Capability Model will benefit both buyers and outsourcing providers who understand the value of a standardized approach to evaluate outsourcing capabilities. This paper from Accenture Outsourcing and Infrastructure Delivery describes the model, its potential benefits and promising pilot results.
Content: Article | Authors: Keith M. Heston, Shari L. Dove | Source: Accenture | Subjects: IT / Technology / E-Business, Outsourcing / BPO
Outside Upside: Finding Focus through Finance Outsourcing
What should companies be considering as they move towards outsourcing finance and accounting (F&A) activities? How can they achieve their strategic goals and maximize the benefits, while defusing the risks?
Accenture’s report, “Outside Upside: Finding Focus through Finance Outsourcing,” written in cooperation with the Economist Intelligence Unit, addresses these issues. Based on an online survey and one-to-one interviews with senior executives, the study yields rich … [ Read more ]
Content: Article | Sources: Accenture, The Economist | Subjects: Finance, Outsourcing / BPO
BPO Takes Off
Business process outsourcing is reshaping companies in fundamental ways — and raising new, complex questions that transcend cost savings.
Content: Article | Author: Fay Hansen | Source: Business Finance Magazine | Subjects: Finance, Outsourcing / BPO
Why Cisco Fell: Outsourcing and Its Perils
Cisco. Sony. Palm. Contract manufacturers gave OEMs more supply chain headaches than solutions. What went wrong. What needs to be done.
Editor’s Note: I think this is an interesting counter-balance to the arguments made by Don Tapscott in “Rethinking Strategy in a Networked World (or Why Michael Porter is Wrong about the Internet)”
Content: Article | Authors: Bill Lakenan, Darren Boyd, Ed Frey | Source: strategy+business | Subjects: Outsourcing / BPO, Strategy
BPO Market to Reach $122B in 2003
Beware The Dangers Of Outsourcing
You can outsource many things, but operational risk is yours to keep. Protect yourself and your company with a contract that mitigates the risks.
Content: Article | Authors: David Sloan, John Funk, Scott Zaret | Source: Optimize Magazine | Subjects: Outsourcing / BPO, Risk Management
Business Process Outsourcing (BPO) Market
Business Process Outsourcing Big Bang: Creating Value in an Expanding Universe
Business Process Outsourcing (BPO) once had a clear place in the executive’s toolkit-it was used to achieve cost savings in transaction-intensive, back office business processes. That’s all changed. BPO is emerging as a flexible and powerful approach that business leaders can use to achieve a wide range of tactical and strategic aims. A new piece of thought leadership, published in conjunction with Accenture’s Institute for … [ Read more ]
Content: Article | Authors: Jane Linder, Susan Cantrell | Source: Accenture | Subjects: Management, Outsourcing / BPO
Two Major Errors That Companies Make In Outsourcing Services
When companies outsource back-office services overseas, one of the biggest challenges they face is measuring the results. Failure to monitor whether work is being performed correctly after it moves outside a company can result in massive and costly errors. How can companies protect themselves against such risks? Ravi Aron, co-director with Jitendra Singh of a recent Wharton executive education program on business-process outsourcing, offers some … [ Read more ]
Content: Article | Source: Knowledge@Wharton | Subjects: Management, Outsourcing / BPO
IT Outsourcing Gains Momentum
Why Outsourcing Is In
Once used largely for nonessential, tactical activities, partnering now covers core operations, transforming entire industries.
Content: Article | Authors: Anne Chung, Tim Jackson, Tim Laseter | Source: strategy+business | Subjects: Outsourcing / BPO, Strategy
Cross-Border Business Process Outsourcing (BPO) Market
The Rush to Send Back-Office Business Overseas – Part 1 and 2
Welcome to the world of global back-office operations, or as it is often called, cross-border business-process outsourcing. While companies have long outsourced manufacturing operations and other tasks such as IT maintenance or software development, the trend has now expanded to include other kinds of business processes such as customer contact, bill processing and medical transcription. Companies are moving such work to locations in India, the … [ Read more ]
Content: Article | Source: Knowledge@Wharton | Subjects: Best Practices, Outsourcing / BPO
Outsourcing Valuable to Biz
IT Consulting: Now and Beyond
Sourcing Goes Strategic
The outsourcing of business processes, particularly in finance and accounting, is moving to a higher level, requiring greater attention to the tactics of sourcing management.
Content: Article | Author: Eric Krell | Source: Business Finance Magazine | Subjects: Finance, Outsourcing / BPO
Outsourcing: It’s Not Just About Cost Cutting
To get the real strategic value out of your third-party relationships, the first thing to do is throw out what you thought you knew about outsourcing. Here’s why.
Content: Article | Author: Martha Craumer | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Best Practices, Outsourcing / BPO
Geoffrey Moore
Competitive advantage is a function of two variables: the amount of customer-valued differentiation between what your company offers and that of its direct competitors, and the sustainability of that differentiation over time. The greater the difference and the longer you can sustain it, the more attractive your prospects for creating above-average returns for investors.
From an investor’s point of view, any business process that creates additional … [ Read more ]
Content: Quotation | Source: Optimize Magazine | Subjects: Outsourcing / BPO, Strategy
Mind Your Core Business
Want IT to deliver shareholder value? Start identifying what’s core to competitive advantage and what’s only context, then build systems accordingly. But beware: What’s core today quickly becomes context tomorrow.
Content: Article | Author: Geoffrey A. Moore | Source: Optimize Magazine | Subjects: Outsourcing / BPO, Strategy
Outsourcing Security
Without effective security, companies risk losing money and customer trust. With good security, companies have the power to maintain stakeholder value, customer loyalty, and competitive advantage. Faced with the complexity of providing effective security, many companies are turning to outsourcing.
This is Part 1 of a 3-part article.
Part 1 notes the benefits of outsourcing security.
Part 2 evaluates the cost of such an outsourcing.
Part … [ Read more ]
Content: Article | Author: Jim McLendon | Source: TechnologyEvaluation.com | Subjects: IT / Technology / E-Business, Outsourcing / BPO