The Goal: A Process of Ongoing Improvement
Content: Book | Authors: Eliyahu M. Goldratt, Jeff Cox | Subject: Operations
The Essential ERP – It’s Genesis and Future
Incredibly informative article on the history of ERP and an anlysis of the future; includes a glossary
Editor’s Note: requires a (free) account to view
Content: Article | Author: P.J. Jakovljevic | Source: TechnologyEvaluation.com | Subjects: IT / Technology / E-Business, Operations
Process Re-engineering at GTE: Milestones on a Journey Not Yet Completed
In this inside look at a process re-engineering program, Charles R. Lee, the chairman and C.E.O. of the GTE Corporation, describes the radical changes being made at the company’s Telephone Operations unit in anticipation of open competition in the telecommunications industry. In an accompanying piece, re-engineering guru Michael Hammer provides his expert view on GTE’s progress.
Content: Case Study | Authors: Charles R. Lee, Michael Hammer | Source: strategy+business | Subjects: Change Management, Operations | Industry: Telecommunications | Company: GTE
Partnering for Results: A Case Study of Re-engineering, the Corning Way
How do you institute real change while preserving a company’s culture? Corning Incorporated did it by starting at the top and by creating a partnership to transform itself through a comprehensive reassessment of its existing costs and hopes for growth.
Content: Case Study | Authors: Gary L. Neilson, Roger G. Ackerman | Source: strategy+business | Subjects: Change Management, Operations | Company: Corning Inc.