In this inside look at a process re-engineering program, Charles R. Lee, the chairman and C.E.O. of the GTE Corporation, describes the radical changes being made at the company’s Telephone Operations unit in anticipation of open competition in the telecommunications industry. In an accompanying piece, re-engineering guru Michael Hammer provides his expert view on GTE’s progress.
Content: Case Study
Authors: Charles R. Lee, Michael Hammer
Source: strategy+business
Subjects: Change Management, Operations
Industry: Telecommunications
Company: GTE
Authors: Charles R. Lee, Michael Hammer
Source: strategy+business
Subjects: Change Management, Operations
Industry: Telecommunications
Company: GTE
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