561 Posts Found

The importance of teams has become a cliche of modern business theory, but few have a clear idea of what it means. In this new edition of their best-selling primer, Katzenbach and Smith try to impart some analytical rigor to the concept. Drawing on their experience as management consultants and a plethora of case studies at companies like Burlington Northern and Motorola, they cover such … [ Read more ]

Content: Book | Authors: Douglas K. Smith, Jon R. Katzenbach | Subjects: Operations, Organizational Behavior

Those of us who have been thwarted in our efforts to find a copy of a just-released video at our local video store will be interested in research conducted by Wharton professor Gerard Cachon and Martin A. Lariviere from the Kellogg Graduate School of Management. Their studies suggest that using a revenue-sharing model can be a smarter way to do business – and provide enough … [ Read more ]

Content: Article | Source: Knowledge@Wharton | Subjects: Operations, Strategy

Beset by new competitive reality, firms typically start to focus on better asset management (reduction of working capital) as well as in reduction of investment requirements by selective outsourcing. However, vitality in the medium to longer term comes not from asset reduction but from resource leverage.

Content: Quotation | Source: strategy+business | Subjects: Outsourcing / BPO, Strategy

Purchasing goods using the Web requires jumping over some serious hurdles, such as back-office integration, but companies that have made the leap are saving serious money.

Content: Article | Author: Samuel Greengard | Source: Business Finance Magazine | Subjects: IT / Technology / E-Business, Operations

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These days, it seems that both traditional bricks-and-mortar retailers and online “e-tailers” are drowning in a sea of customer information, including data from online transactions, point-of-service scanners, membership programs and even sensor chips on shopping carts. The question is, with all this sophisticated technology on hand, why have department store markdowns over the last 20 years grown from 8% to 33% of sales? And why … [ Read more ]

Content: Article | Author: Marshall Fisher | Source: Knowledge@Wharton | Subjects: Customer Related, Operations | Industry: Retail

Distribution chains are becoming obsolete, replaced by distribution communities that collectively create value for the customer

Content: Article | Author: Michael Hammer | Source: InformationWeek | Subjects: Operations, Trends / Analysis

Offers links to most of the top outsourcing consultants, vendors and online resources, as well as an archive of outsourcing articles that have appeared in CIO Magazine and a discussion forum.

Content: Online Resource | Source: CIO Magazine | Subjects: IT / Technology / E-Business, Outsourcing / BPO

The era of making things yourself is over. The web is going to create dramatic new efficiencies for manufacturers and their supply chain partners.

Content: Article | Author: Eric Johnson | Source: CIO Magazine | Subject: Operations

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ERP applications are designed to optimize an organization’s underlying business processes – primarily accounting/financial, manufacturing, distribution, and human resources/payroll. This note identifies 3 current trends in the ERP market: ERP Functional Scope Expansion; Sharper Vertical Focus; and Flexibility Enabled by Adaptable Architecture. These trends are the direct consequence of vendors’ attempts to resolve current ERP functional and/or technological deficiencies, and/or expand software sales both within … [ Read more ]

Content: Article | Author: P.J. Jakovljevic | Source: TechnologyEvaluation.com | Subjects: Operations, Trends / Analysis

Part 2 of 2-part note. This part identifies 3 more current trends in the ERP market: Web- and E-commerce Enablement of ERP Systems; Intensified Market Merger & Acquisition Activity; and Advent of Application Hosting Services.

Content: Article | Author: P.J. Jakovljevic | Source: TechnologyEvaluation.com | Subjects: Operations, Trends / Analysis

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Read an interview with the authors that summarizes the book’s five propositions that companies create value for their customers at:
Content: Book | Authors: David Bovet, Joseph Martha | Subject: Operations

Are customers willing to put all their eggs in an ASP’s basket? Maybe, but it’s going to be one egg at a time.

Content: Article | Author: Jeremiah Caron | Source: tele.com | Subjects: IT / Technology / E-Business, Operations | Industry: Application Service Provider

Content: Book | Authors: Eliyahu M. Goldratt, Jeff Cox | Subject: Operations

Incredibly informative article on the history of ERP and an anlysis of the future; includes a glossary

Editor’s Note: requires a (free) account to view

Content: Article | Author: P.J. Jakovljevic | Source: TechnologyEvaluation.com | Subjects: IT / Technology / E-Business, Operations

In this inside look at a process re-engineering program, Charles R. Lee, the chairman and C.E.O. of the GTE Corporation, describes the radical changes being made at the company’s Telephone Operations unit in anticipation of open competition in the telecommunications industry. In an accompanying piece, re-engineering guru Michael Hammer provides his expert view on GTE’s progress.

Content: Case Study | Authors: Charles R. Lee, Michael Hammer | Source: strategy+business | Subjects: Change Management, Operations | Industry: Telecommunications | Company: GTE