Knowledge Management Strategies That Create Value

There is no one-size-fits-all way to effectively tap a firm’s intellectual capital. To create value, companies must focus on how knowledge is used to build critical capabilities.

Editor’s Note: introduces a framework based on four categories of work.

Eleri Sampson

The failure to listen and ask questions could be easily solved by posing three extraordinarily simple questions, yet these frequently go unasked. They are: What do you think? How do you feel? What can I/we do? These must be the three easiest questions in the world, yet only too often managers turn themselves inside out trying to ‘second-guess’ their staff, either ‘telling’ them without consultation … [ Read more ]

Ten Conversations That Can Transform Your Workplace

Select one or two questions that seem most relevant, then set aside some time to talk. Just an hour or so of dialogue, with ears and minds wide open, will deepen everyone’s understanding and point the way to practical improvement.

Herb Kelleher

I have seen brilliant entrepreneurial strategies falter as an organization grows and matures. Obviously, you manage a $25 billion company differently than you do a $25 million company. But you change your practices, not your principles. You learn how to communicate with large numbers of employees by using videotapes, newsletters, weekly updates, frequent visits to the field. You share not only what’s going on in … [ Read more ]

Herb Kelleher

A financial analyst once asked me if I was afraid of losing control of our organization. I told him I’ve never had control and I never wanted it. If you create an environment where the people truly participate, you don’t need control. They know what needs to be done, and they do it. And the more that people will devote themselves to your cause on … [ Read more ]

Manfred Kets de Vries

…everyone has a core drama that leads to their personality style. What makes each of us the person we are is the dominance of some inner wish. The wish to be loved, or to be understood, or noticed. The wish to be free from conflict, or to help, or to be able to hurt others. The wish to achieve or the wish to fail. When … [ Read more ]

The Fit and the Pendulum

“An astute observer of large corporations, Professor Todd R. Zenger noticed that many companies appeared to switch back and forth irrationally between a centralized and decentralized structure. Traditional organizational theory dictates that organizations choose a structure based on the notion of “contingent fit.” That is, an organization’s structure is matched to market strategies, exchange conditions, or the environment. As long as these factors remain stable, … [ Read more ]

Who Loves Ya, Baby?

In his classic novel Cat’s Cradle, Kurt Vonnegut explains how the world is divided into two types of social organizations: the karass and the granfalloon. A karass is a spontaneously forming group, joined by unpredictable links, that actually gets stuff done. A granfalloon, on the other hand, is a “false karass,” a bureaucratic structure that looks like a team but is “meaningless in terms of … [ Read more ]

John Maynard Keynes

The ideas of economists and political philosophers, both when they are right and when they are wrong, are more powerful than is commonly understood. Indeed, the world is ruled by little else. Practical men, who believe themselves to be quite exempt from any intellectual influences, are usually the slaves of some defunct economist [or] … academic scribbler of a few years back.

The Perils of Doing the Right Thing

A number of companies have discovered how difficult it is to do well by doing good. Some question whether it makes any economic sense at all.

Why capitalism badly needs ethics

It is not enough to change or re-regulate the rules of corporate capitalism. The present crisis requires a more substantive transformation of business.

The Corporate Culture Survival Guide

Culture. We blithely use the term for just about anything–a vibrant culture, a dominant culture, a corporate culture. But do we really know what we’re saying, what culture really means? Or do we most often assume that the term is just a convenient way to group those with a common purpose or goal and a method for achieving it? Isn’t a corporate culture, for example, … [ Read more ]

Pay-for-Performance Doesn’t Always Pay Off

Paying your employees more for hitting specific targets may backfire, according to HBS professor Michael Beer. As he learned in his study of thirteen pay-for-performance plans at Hewlett-Packard, the unspoken contract may make or break these programs.

Peter Drucker

Effective organizations put people in jobs in which they can do the most good. They place people — and allow people to place themselves — according to their strengths.

Business Ethics

This browsable, well-maintained directory of resources related to business ethics includes articles, publications, case studies, corporate codes of ethics, professional organizations and associations, and more. From librarian Sharon Stoerger of the University of Illinois.

The Economist

Globalization undermines neither the welfare state nor democracy, our survey argues; it is entirely consistent with sound environmental policies; above all, far from increasing poverty in the third world, it is the most effective force for reducing poverty known to mankind. But what about the view that globalization is a kind of cultural conquest? This too is plainly wrong. Under a market system, economic interaction … [ Read more ]

Good Work: When Excellence and Ethics Meet

This is a penetrating exploration of the challenge of business ethics – free of preachy prescriptions – from three of today’s most influential psychologists. The book, based on a five-year study of multiple professions, examines the kinds of changes that would probably need to occur in business management for ethics-oriented systems to take root.

The Coaching Manager: Developing Top Talent in Business

Great book on how to coach by focusing on the good to best employees instead of the traditional approach which focuses more on problem employees. The authors are two Babson Professors who are also consultants. The book was used one of my MBA courses and it is well-written and provides many real-world cases and applications. I recommend this book highly.

Guiding Growth: How Vision Keeps Companies on Course

Corporate “vision” is one of management theory’s less coherent concepts, and this ambitious study attempts to make it a little clearer. Lipton, a management professor and founder of an eponymous consulting firm, argues that growing companies require a vision-a “precise idea of their raison d’etre, strategy and values” that is both inspiring and concrete enough to guide action. His aim herein is to give readers … [ Read more ]