The Power of Potential

Why mere potential can be more impressive than actual achievement.

The Unconscious Executive

Maarten Bos investigates how unconscious processes improve decision-making. Conscious deliberation, it turns out, does not always lead to the best outcomes.

Roger Martin and Chris Argyris

Really smart people have the hardest time learning. They are so very smart that they are also very “brittle.” When something goes wrong, rather than reflect on what they might have done to contribute to the error, they look entirely outside themselves for the causes and blame outside forces — irrational clients, impossible time pressure, lack of adequate resources, shifts beyond their control. Rather than … [ Read more ]

Michael Porter

The highest compliment, I’ve come to understand, is, ‘Oh, that’s obvious.’ “I used to get really mad about that, but now I understand that’s the goal — to take a complex problem and make it seem really clear and obvious.

The Far Reach of Supportive Senior Managers

Leaders at the top have more impact on employee morale and retention than direct bosses do.

Collaborating Across Cultures

Learning to collaborate creatively with people from other cultures is a vital skill in today’s business environment, says professor Roy Y.J. Chua, whose research focuses on a key measure psychologists have dubbed “cultural metacognition.”

Jeremy Allaire

I’m one of those people who believe that there are certain phases of building an institution when you really shape the DNA of the company. I hired 10 people early on who worked for me directly, who were setting the foundation of the company. You have to get that right, because they’re going to be the people who hire the next 50 to 100 people. … [ Read more ]

Being the Boss Isn’t So Stressful After All by David Rock

A new study just out from James Gross of Stanford University and six other researchers has shown that the higher people go as a leader, the less stress they experience. It turns out that being the CEO is less stressful than being a senior manager. It’s an intriguing idea, as it flies in the face of the current thinking about leadership, which has supported the … [ Read more ]

Chip Conley

You can see who’s most powerful in a society based on who has the tallest buildings. Two hundred years ago it was cathedrals. Fifty years ago it was a government building. Today, in most urban areas, the power rests with business and skyscrapers. Business is the most powerful influence in the world today. Fifty-four of the 100 most powerful entities in the world today are … [ Read more ]

The Weakness of Positive Thinking

When an upbeat management style becomes excessive, it wards off reality and asks for trouble.

Fons Trompenaars Interview

Fons Trompenaars is one of the world’s leading experts on cross-cultural communication and international management. Together with long-time collaborator Charles Hampden-Turner, Trompenaars developed a model of national cultures based on seven dimensions: universalism vs. particularism; individualism vs. collectivism; neutral vs. emotional; specific vs. diffuse; achievement vs. ascription; sequential vs. synchronic; and internal vs. external control.

The model, developed after extensive research across over 60 cultures and … [ Read more ]

Pythagoras

The oldest, shortest words — “yes” and “no” — are those which require the most thought.

Managing Confrontation in Multicultural Teams

Conflict and debate are considered essential to better decision making in some cultures, while in others, it’s downright rude. How do you bridge the cultural divide?

Barry Jaruzelski, John Loehr, and Richard Holman

Culture matters, enormously. Studies have shown again and again that there may be no more critical source of business success or failure than a company’s culture — it trumps strategy and leadership. That isn’t to say that strategy doesn’t matter, but rather that the particular strategy a company employs will succeed only if it is supported by the appropriate cultural attributes.

Is There a Payoff from Top-Team Diversity?

Between 2008 and 2010, companies with more diverse top teams were also top financial performers. That’s probably no coincidence.

Jeff DeGraff

It’s easier to change 20% of your organization by 80% than it is to change 80% of your firm by 20%. Work your innovations from the outside-in.

What Culture Is Right for Your Business?

What type of culture is right for the operational climate in your company? Let’s look at how many cultures there are. The Competing Values Framework, considered one of the 50 most important models in business, identified four types of organizational culture: hierarchy (or controlling), adhocracy (or creative), market (or competitive) and clan (or collaborative).

Stephen Covey

The test of understanding is not when you tell others, “I understand you”; rather, it’s when they tell you, “I feel understood.” But we will seldom reach understanding without first listening.

Stephen Covey

The essence of leadership is to get results in a way that inspires trust. Although there are many behaviors that create trust, none offers greater leverage than listening. Yet, remarkably, it remains something many managers fail to do well.

Stephen Covey

The first job of any leader is to inspire trust. Trust is confidence born of two dimensions: character and competence. Character includes your integrity, motive, and intent with people. Competence includes your capabilities, skills, results, and track record. Both dimensions are vital. …You might think a person is sincere, even honest, but you won’t trust that person fully if he or she doesn’t get results. … [ Read more ]