Paul Wieand

Identity is composed of three primary components that can be viewed as the brain’s core subsystems – emotions, values and intellect.

Leaders function at their best – when they are consistent in their values, actions and words, and therefore, trust is high – when they are aware of their emotions and maintain a balance between emotions, values and the intellect, and when values are the … [ Read more ]

Nava Ashraf

[Adam] Smith believed that much of human behavior was under the influence of the “passions” – emotions such as fear and anger, and drives such as hunger and sex – but these passions were moderated by an internal “voice of reason,” which he called an “impartial spectator.” The impartial spectator allows one to see one’s own feelings and the pulls of immediate gratification from the … [ Read more ]

Yves Morieux

Behaviors are the solutions people find to deal with their problems, given their resources and constraints. Treat with suspicion any explanations alluding to people’s irrationality or to their “mentality.” These are tautological explanations at best. What is necessary is to understand the problems (operational challenges, personal goals or aspirations), resources (skills, power, interpersonal network), and constraints (dependence on others, rules to abidy by) fromthe employee’s … [ Read more ]

Annette Simmons

People are too complex to understand without their cooperation, and they are too difficult to change without their permission.

Apple Computers

Here’s to the crazy ones. The misfits. The rebels. The trouble-makers. The round pegs in the square holes. The ones who see things differently. They’re not fond of rules, and they have no respect for the status-quo. You can quote them, disagree with them, glorify, or vilify them. But the only thing you can’t do is ignore them. Because they change things. They push the … [ Read more ]

Harvey Hornstein

Few psychological forces in organizational life have an impact that compares to those caused by the human inclination to become part of an elite US, and to elevate that group’s status (as well as one’s own) by diminishing THEM. Power, bestowed on bosses by their employing organizations, appears to be too great a temptation. It seduces bosses into using incivility as a means of venting … [ Read more ]

Samuel Johnson

Prudence operates on life in the same manner as rules on composition; it produces vigilance rather than elevation, rather prevents loss than procures advantages; and often escapes miscarriages, but seldom reaches either power or honour. It quenches that ardour of enterprize, by which every thing is done that can claim praise or admiration, and represses that generous temerity which often fails and often succeeds. … [ Read more ]

Stanley Milgram

Control the manner in which a man interprets his world, and you have gone a long way toward controlling his behavior.

Michael Levine

What I’ve learned about business owners and human beings is that they respect wisdom but obey pain.

Danah Zohar

Today business, politics, education, and society in general are driven by four negative motivations: fear, greed, anger, and self-assertion. When we are controlled by these negative emotions, we trust both ourselves and others less, and we tend to act from a small place inside ourselves.

Daniel Yankelovich

You cannot fight norms solely with laws. You need to fight norms with other norms.

I think that our culture is biased toward laws and rules. Cultures work best when there’s a thick layer of moral norms – shared values and habits of behavior – undergirded by a relatively thin base of law. In the United States, we’re over-lawyered, overregulated, and under-normed. We’re attempting to deal … [ Read more ]

Margaret Mead

What people say, what people do and what people say they do are entirely different things.

Charles Roxburgh

Most of us prefer being precisely wrong rather than vaguely right.

Tom Crane

My behaviour determines my emotions; my habits develop my behaviour; my will dictates my habits; my character directs my will.

Tom Heuerman, Ph.D., Ed McGaa

Warriors are often angry people. Their anger is forceful disapproval of lies told, trust betrayed, innocence violated, reality denied, power abused, and incompetence rewarded. They don’t turn indifferent or deny their anger and become sadistic and abusive. True warriors engage their anger and use its energy to empower themselves and free others.

Warriors identify with life itself, and their honor brings forth courageous actions. The power … [ Read more ]

Steve Jobs

Remembering that I’ll be dead soon is the most important tool I’ve ever encountered to help me make the big choices in life. Because almost everything – all external expectations, all pride, all fear of embarrassment or failure – these things just fall away in the face of death, leaving only what is truly important. Remembering that you are going to die is the best … [ Read more ]

Aaron Wildavsky, Jonathan Ledgard

“The most powerful factors in how people perceive risk,” Professor Wildavsky wrote in his essay “Riskless Society,” “apparently are ‘trust in institutions’ and ‘self-rated liberal and conservative identification.'” According to the professor, left-leaning individuals are more likely to perceive true risk as potential injustice and perceive technology as exploitative, harming the poor and nature, while those who lean to the right are more likely to … [ Read more ]

Charles Handy

Africans speak of two hungers: the lesser hunger — for the goods and services that sustain us and the means to pay for them, and the greater hunger, which has to do with understanding what life is all about.

Today, that greater hunger is even keener, for workers and executives the world over. And I worry that the only way people can satisfy it is though … [ Read more ]

Nigel Nicholson

Like any other discipline evolutionary psychology gives us insight – a very profound insight. However, it doesn’t answer the question about what we do with that insight – that’s the area of choice. Evolutionary psychology says that our choices are subject to forces and we need to be aware of this. Frequently we give in to these forces. We could argue, for example, that huge … [ Read more ]

Nigel Nicholson

Gossip and the rumour mill reflect the culture of an organization, and the quality of gossip reflects its quality – a bad culture leads to bad gossip; there will be malice and Borgia-type scheming in organizations where the culture is corrupt or full of fear. For this reason we must listen to the quality of the gossip in our organizations. Where there is little more … [ Read more ]