Behaviors are the solutions people find to deal with their problems, given their resources and constraints. Treat with suspicion any explanations alluding to people’s irrationality or to their “mentality.” These are tautological explanations at best. What is necessary is to understand the problems (operational challenges, personal goals or aspirations), resources (skills, power, interpersonal network), and constraints (dependence on others, rules to abidy by) fromthe employee’s perspective.
Source: Boston Consulting Group (BCG)
Subjects: Organizational Behavior, Personality / Behavior