Debugging Executive Decision Making

Being able to make decisions rapidly, wisely, and accurately is getting harder every day. Many of the traditional complications and confusions of business decision making are intensifying while new factors are adding to the cognitive challenge. Given that psychologists and decision experts have uncovered numerous biases and distortions in our normal thinking and deciding processes, we have cause for great concern.

In this wide-ranging survey … [ Read more ]

Sun Tzu

So it is said that when you know yourself and others, victory is not in danger.

Encouraging the Heart Workbook

Getting things done in today’s workplace is hard work. Employees become exhausted, frustrated, and sometimes entirely disenchanted-and often, they are tempted to simply give up. But the research conducted by Jim Kouzes and Barry Posner over the last two decades clearly shows that successful leaders find ways to combat these negative feelings by encouraging the hearts of their team members. This workbook, based on the … [ Read more ]

Robert Frost

Two roads diverged in a wood, and I — I took the one less traveled by, and that has made all the difference.

JASPER: Monster’s Job Assets & Strengths Profiler

The JASPER test is the new standard in career testing and assesment.

Based on over 60 years of research, this fun and enlightening test will uncover your job strengths and preferences and help you use them to your advantage.

* Discover your work and leadership style
* Gain confidence in your job related skills
* Enhance your ability to work with others
* Improve your resume, … [ Read more ]

Kent Blumberg

I hold monthly coaching sessions with my direct reports. About once a quarter, I ask them to give me feedback on my leadership. Usually I ask “What can I do to more effectively support you?” and “If you were me, what would you do differently right now?”

The answers are often hard to hear, but usually just what I need to hear. And I most often … [ Read more ]

Jennifer Davis

I find it is easier to get people to open up with candid feedback if you start by commenting on something you could have done better and then ask them to respond. You come out of a meeting and remark to a trusted colleague, “I think I could have done a better job keeping the group on task today. You seem to do this well. … [ Read more ]

David Maister

If I ask people what they think of me, they are usually polite (well, usually.) But if I ask them if they’d be willing to tell me what other people say about me, I give them the opportunity to say things without putting them in the awkward position of criticizing me to my face. Quite often, they say “Well, now you’ve asked, there are some … [ Read more ]

There’s a Reporter on Line One: Four Foolproof Tips for Talking to Media

We all want press coverage. We all have visions of the rest of the world valuing us, our companies, and our contributions.

But what happens when a reporter really is on line one? A blessed few can pick up the phone and say brilliant things. The vast majority of us panic.

Stuart Crainer

Management is a magpie science, picking up pieces of wisdom from all over the place, and managers are natural magpies, picking up pearls of wisdom where they find them.

Say What?

Understanding your personal communication style — and tailoring your messages to ensure that co-workers get the true meaning — can help you avoid serious management problems.

John Mayer

“Everything happens for a reason” is no reason not to ask myself if I am living it right.

Marshall Goldsmith

The great Western Disease lies in the phrase, “I will be happy when…”

Unknown

When wealth is lost, nothing is lost. When health is lost, something is lost. When character is lost, everything is lost.

Matthew Budman

Surveys show that workers aren’t resentful of CEOs’ exorbitant pay-in fact, Americans in general are surprisingly blasé about inequality-but that’s partly because they aspire to that pinnacle. People hunger to be managers because they know that’s the only path to the good life in corporate America . . . which is one reason why we have so many inept managers. This is yet another argument … [ Read more ]

Communication Survival Skills For Managers

People communicate on two levels: content (the story) and emotion (the feelings). The story (facts and circumstances) constitutes the objective part of communication. On the other hand, the feelings (meaning/significance) people have about their story count most. How people feel about a situation strongly affects their behavior. Therefore, if managers can identify and control emotions, they are in a better position to influence other people’s … [ Read more ]

James G. March

Fundamental academic knowledge becomes more useful in new or changing environments, when managers are faced with the unexpected or the unknown. It provides alternative frames for looking at problems rather than solutions to them.

James G. March

The hot-stove effect is a fundamental problem of learning. Learning reduces your likelihood of repeating things that got you in trouble, as you hope it will. But that means you know less about the domains where you’ve done poorly than about the domains where you’ve done well. It causes problems whenever your early experience with an alternative is, for whatever reason, not characteristic of what … [ Read more ]

Robin J. Ely, Debra E. Meyerson, Martin N. Davidson

When we have an intention to learn, we step out of the need to be right. A learning orientation motivates us to seek to understand – rather than to judge – the other person.

Paul Graham

Once someone is good at something, they tend to spend all their time doing that. This kind of focus is very valuable, actually. Much of the skill of experts is the ability to ignore false trails. But focus has drawbacks: you don’t learn from other fields, and when a new approach arrives, you may be the last to notice.