John Donahoe

Everything seems urgent and very little actually is. When I come back from a long trip and haven’t been current on my voicemail or email, I’m always struck by the fact that what seem like crises on Day One resolve themselves without any interaction from me.

Lew Platt

Your calendar epitomizes your values and will dictate your behavior.

Stephanie Overby, Maurice Schweitzer

People automatically associate input related to quantity (how long it takes to make a car) with output quality (how well it performs). While in many cases, input information does directly correspond to outcome, in some cases it does not. Yet humans are hardwired to automatically associate input and output. And people can prey on your input bias, causing you to make poor decisions or judgments … [ Read more ]

Henry Mintzberg

If you want the imagination to see the future, then you better have the wisdom to appreciate the past. An obsession with the present—with what’s “hot”, and what’s “in”—may be dazzling, but all that does is blind everyone to the reality. Show me a chief executive who ignores yesterday, who favors the new outsider over the experienced insider, the quick fix over steady progress, and … [ Read more ]

Caroline Ingalls

If wisdom’s ways you wisely seek,
Five things observe with care,
To whom you speak,
Of whom you speak,
And how, and when, and where.

Peter Cappelli

What you are trying to develop in a manager is a kind of inductive skill in reading the terrain; of knowing intuitively when the paradigms are about to change or bust up—or endure.

Jared Diamond

…the more things you’re interested in and the more you learn, the richer the framework into which you can fit any new thing. So synthesis, if you do it at all, gets professionally easier with time. It’s no surprise that older people can do better at synthesis, because they’ve been learning their entire lives. It’s the opposite of, say, reasoning skills in mathematics. Synthesis increases … [ Read more ]

Abraham Lincoln

When I am getting ready to reason with a man, I spend one-third of my time thinking about myself and what I am going to say, and two-thirds thinking about him and what he is going to say.

Phillip Cox

Everybody should be extraordinary to succeed, but nobody should have to be extraordinary to have the opportunity to succeed.

Yves Doz

I think that most so-called knowledge management systems act like the Yellow Pages. They have been good at essentially two things: locating sources of knowledge internally, and tagging and cataloging existing knowledge in the company. But they haven’t been designed that well for prospecting and accessing knowledge outside the company. Most are fairly inward-looking, which is good for some consulting companies that have a lot … [ Read more ]

Yves Doz

Easily codified knowledge, the kind that knowledge systems manage pretty well, is probably the least deeply interesting knowledge, because it is not likely to provide very sustainable competitive differentiation. Learning by doing indeed leads to original operating knowledge, of a very valuable, hard-to-imitate type.

Peter Senge

From both a practical and theoretical standpoint, senior executives are expected to provide insight and vision about how the world is evolving over the next 10 to 30 years. But Americans probably have less sense of history than almost any culture on the planet and we seem to be, if anything, hell-bent on having even less sense of history. Understanding the past is yet another … [ Read more ]

Charles Handy

I often say that life is like an apple—it falls into your hands. But it won’t fall into your hands unless you stand under the tree. You have to find the orchard, find the tree, and then something may happen.

Taylor Bodman

It is possible to honor the past and at the same time to make real the failings that lead us to want a better tomorrow.

Seth Godin

Smart organizations ignore the urgent. Smart organizations understand that important issues are the ones to deal with. If you focus on the important stuff, the urgent will take care of itself. A key corollary to this principle is the idea that if you don’t have the time to do it right, there’s no way in the world you’ll find the time to do it over. … [ Read more ]

Bob Bischof

I think the knowledge-driven economy is an unfortunate phrase because I tell you, making cars or making forklift trucks, or other high positioned equipment, needs, in my experience, more knowledge and more skills than running service sector companies and e-commerce dot com companies. Knowledge economy talk is quite an insult to my plumber and my car mechanic and the farmers and people who do other … [ Read more ]

Damon Runyon

The race doesn’t always go to the swift nor the battle to the strong. But that’s the way to bet.

Colin Powell

The challenge for me was to have informal contacts and to get information from outside the organization that had been set up to provide me information. I did that beginning at 6:30 every morning, when I’d hit my office having read all the newspapers. I would get the CIA to come in for 20 minutes with no other staff members present and tell me what … [ Read more ]

Peter Drucker

[Economics and technology] are the wrong places to begin. The fundamental changes are social, and they are the greatest changes imaginable.

Quincy Jones, Oprah Winfrey

The thing that Oprah Winfrey talks about all the time is that we do things either with love or fear. If you’re afraid, you can really mess up. If you just love what you’re doing, whatever happens you’re moving ahead.