I think that most so-called knowledge management systems act like the Yellow Pages. They have been good at essentially two things: locating sources of knowledge internally, and tagging and cataloging existing knowledge in the company. But they haven’t been designed that well for prospecting and accessing knowledge outside the company. Most are fairly inward-looking, which is good for some consulting companies that have a lot of in-house knowledge, but isn’t necessarily as good for many other companies that don’t.
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