Claude Legrand and Dr. David S. Weiss [Archive.org URL]

As we moved from the industrial economy to the knowledge economy over the past 25 years, the nature of critical issues changed from complicated to complex. Complicated issues can be solved with logic and by drawing on past experience. It’s simply a matter of simplifying, organizing and applying solutions that have worked in a similar situation. Complex issues, on the other hand, are more ambiguous, uncertain, and somewhat unique problems or opportunities. Leaders need to apply innovative thinking to gain insight into the complexities and to discover innovative solutions. While yesterday’s answers or best practices may be helpful, they can never accurately and sustainably solve a complex problem.

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