CustomerSat Best Practices

Hit the CustomerSat University section of this site to get the inside scoop on customer satisfaction. You’ll find tutorials on how to compose a survey and analyze the results, as well as customer satisfaction best practices. If you are in the habit of asking your customers, “Hey, how are we doing?” (and you should be), be sure to check out the collection of 2000 customer satisfaction questions, complete with suggested wording, which will help you form your questions so that they yield useful, insightful answers for your business. The free newsletter is sadly out of date, but the wealth of information at the site makes this a good resource. [WDFM Annotation]

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