Full House

Arte Nathan was VP of human resources for Mirage Resorts Inc. in 1998 when it launched Bellagio — a lavish resort even by the standards of a city famous for its excess. Everything about Bellagio was larger than life, from its 3,000 rooms to its stunning art collection of original masterpieces. Equally lavish was the challenge that confronted Nathan: Hire 9,600 workers in 24 weeks.

Nathan and his HR team designed a campaign that would screen 84,000 applicants in 12 weeks, interview 27,000 finalists in 10 weeks, and process 9,600 hires in 11 days. In the end, they nailed the deadline — without using a single sheet of paper. They created electronic job applications, processing documents, and personnel files. Now MGM Grand Inc., which acquired Mirage Resorts last March, is pushing Bellagio’s electronic HR system across all of its properties. Here, in his own words, Nathan explains how his team did it.

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