Gary Klein and Jay Rothman [Archive.org URL]

Traditional management tools are grounded in clear and stable goals; they function poorly in complex situations where goals need to rapidly evolve. Most of them work by defining the objective, identifying tasks to reach that objective, developing a schedule for starting and finishing each task, and then monitoring the progress of each task. This process—known as Management by Objectives—helps you in situations that are well-ordered and in which you understand the dynamics. But the MBO focus on achieving the initial goals rather than replacing them with more suitable goals makes MBO less useful for turbulent conditions marked by high uncertainty.

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