When you’re forced to cut costs in your business, you must carefully weigh what’s most important to your competitive edge. The recently-constructed, expensive institutions supporting Knowledge Management (KM) may be the first to go – after all, their contribution to the bottom line is hard to measure, and they represent high fixed costs for the firm. But is this necessarily the right move? Professors Elie Ofek and Miklos Savary explain that when you consider your competitive goals, your approach to KM will make a difference.
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old title: Knowledge Exchange and Knowledge Creation: Should the Emphasis Shift in a Competitive Environment?