Glenn E. Mangurian

Resilience is one of the key qualities desired in business leaders today, but many people confuse it with toughness. Toughness is an aspect of resilience, certainly, as it enables people to separate emotion from the negative consequences of difficult choices. It can be an advantage in business, but only to a point. That’s because it can create an armor that deflects emotion, and it can cut you off from many of the resources needed to bounce back-notably, the people around you. Resilience, by contrast, is not about deflecting challenges but about absorbing them and rebounding stronger than before.

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