An “extraordinary guarantee” – a radical departure from a typical low-octane guarantee-has proven to be a powerful catalyst for galvanizing an organization to eliminate the causes of customer dissatisfaction in every part of its business.
Content: Article
Author: Christopher W. Hart
Source: “Chief Executive”
Subjects: Best Practices, Customer Related
Author: Christopher W. Hart
Source: “Chief Executive”
Subjects: Best Practices, Customer Related
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