Businesses have had a rough time marshalling what they know into systems that help cut costs and boost profits. A survey by Bain & Company shows that top managers do not think that knowledge management (KM) is an effective tool. But new lessons from the U.S. Army are showing the business world that KM can be highly effective. This story defines KM crisply, explains why it matters more today, and describes the experiences of large businesses, such as Siemens and BP, which have scrutinized the Army model and gone on to achieve substantial returns from their own KM programs.
Content: Article
Authors: Mark Horwitch, Robert Armacost
Source: Journal of Business Strategy
Subject: Knowledge Management
Authors: Mark Horwitch, Robert Armacost
Source: Journal of Business Strategy
Subject: Knowledge Management
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