How widespread is deception in negotiation and how can you detect it? What are the pros and cons of using e-mail during the negotiating process? How does a good, or bad, reputation influence the outcome of a negotiation? This article gives an overview of three chapters in a new book entitled “Wharton on Making Decisions.”
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CRM is replacing ERP as the ‘in’ technology. However, a comprehensive agreement on the definition of CRM has not been achieved.