Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.
Content: Article
Author: Murali Chemuturi
Source: “TechnologyEvaluation.com”
Subject: Customer Related
Author: Murali Chemuturi
Source: “TechnologyEvaluation.com”
Subject: Customer Related
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