Father’s Day and Online Retail
Online Jewelry Sales in the U.S.
Online Fraud Mounts
Cyber Fraud Eats into Retailers’ Revenues
Beware of Dissatisfied Consumers: They Like to Blab
When consumers have a bad shopping experience, they are likely to spread the word, not to the store manager or salesperson, but to friends, family and colleagues. Overall, if 100 people have a bad experience, a retailer stands to lose between 32 and 36 current or potential customers. These are some of the conclusions of The Retail Customer Dissatisfaction Study 2006, conducted by The Jay … [ Read more ]
Content: Article | Source: Knowledge@Wharton | Subjects: Customer Related, Industry Specific | Industry: Retail
Father’s Day Spending (U.S.)
Vending Machine Industry – Japan vs. U.S.
Online Fraud Mounting
US Gift Card Market
Holiday Gift Card Purchases in US
Gift Budget Estimates Vary
US Average Number of Mall Visits, Purchase Amount
Retail Opportunities in the Inner City
U.S. Back-to-School Spending
Online Tricks and Treats
E-Retail Sales Start 2005 Strong
How Bad Is Online Fraud?
Winning Hearts and Minds at Home Depot
Bob Nardelli’s pursuit of perfection, 3 billion human interactions per year.
Content: Case Study | Author: Victoria Griffith | Source: strategy+business | Subjects: Change Management, Human Resources | Industry: Retail | Company: Home Depot