Many companies today outsource the wrong processes to the wrong vendors in deals with the wrong structure. The resulting chaos and rancor that has come to typify much of the IT-outsourcing market is a clear indication of the need for a simplifying but rigorous framework that provides practical guidance.
Making the right outsourcing decisions requires answering three questions:
* What to outsource
* Whom to outsource it to
* How to structure the outsourcing deal
Getting the right answers to these questions can transform your outsourcing initiatives into what you have always thought they should be: powerful components of your firm’s overall competitive strategy. How do you get the answers right? This study from Deloitte Research describes how Value Chain Dynamics can help firms to resolve their outsourcing issues and ensure that their outsourcing contributes directly to their sustained competitiveness and to their ability to create and maintain shareholder value. Learn more from the PDF file attachment below.
Author: Michael E. Raynor
Source: Deloitte
Subjects: IT / Technology / E-Business, Outsourcing / BPO
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